Enterprise Vault™ Compliance Accelerator Administrator's Guide
- Introducing Compliance Accelerator
- Key features of Compliance Accelerator
- About the Compliance Accelerator components
- The Compliance Accelerator process
- About randomly sampling items with Compliance Accelerator
- About the intelligent review feature in Compliance Accelerator
- About the deduplication feature in Compliance Accelerator
- Product documentation
- Introducing the Compliance Accelerator client
- Setting up employees and employee groups
- Working with departments
- About departments
- Creating departments
- Adding monitored employees and groups to departments
- Editing the monitoring policy for employees and groups
- Moving employees or groups between departments
- Moving departments
- Assigning department reviewers, compliance supervisors, and delegates
- Implementing Chinese Walls security
- Managing exception employees
- Grouping departments into partitions
- Using attributes to classify departments
- Searching for items
- About searching with Compliance Accelerator
- Creating and running Compliance Accelerator searches
- About the search criteria options
- Guidelines on conducting effective searches
- Pausing and resuming Compliance Accelerator searches
- About the Monitor Searches tab
- Searching the items of exception employees
- Selecting the archives in which to search
- Building Compliance Accelerator search schedules
- Defining hotwords to search for
- Configuring how Compliance Accelerator handles email addresses
- Using Compliance Accelerator to search archived Skype for Business content
- Manually reviewing items
- About reviewing with Compliance Accelerator
- About the Review pane
- How the Prevent self-review option limits the reviewing activities of exception employees
- Filtering the items in the Review pane
- Assigning review marks to items
- Adding comments to items
- Viewing the history of items
- Displaying printable versions of items
- Downloading the original versions of items
- Copying the item list to the Clipboard
- Changing how the Review pane looks
- Setting your Review pane preferences
- Escalating items
- Storing reviewing comments for reuse
- Working with research folders
- About research folders
- Creating research folders
- Editing the properties of research folders
- Copying items to research folders
- Reviewing the items in research folders
- Exporting items from research folders
- Giving other users access to your research folders
- Committing research folder items to the department review set
- Removing items from research folders
- Deleting folders
- Exporting items
- Creating and viewing reports
- About the Compliance Accelerator reports
- Creating Compliance Accelerator reports
- Available Compliance Accelerator reports
- Compliance Supervisor Responsibility report
- Department Roles Detail report
- Department Roles Summary report
- Differential Sampling Summary by Department report
- Effective Roles by User report
- Evidence of message type Review by Department/Employee reports
- Item Aging by Department report
- Message Stats Summary report
- Message Summary report
- Monitored IDs by Department report
- Questioned Items by Department report
- Responsibility by Department report
- Responsibility by Reviewer report
- Review Activity Summary by Department report
- Reviewer Activity by Department report
- Reviewer Activity Detail report
- Reviewer Mapping report
- Unreviewed Departments report
- Unsupervised Departments report
- Viewing existing reports
- Deleting reports
- About viewing Compliance Accelerator datasets using the OData web service
- Appendix A. Customizing Compliance Accelerator
- Specifying the Windows domains with which to synchronize employee details
- Customizing the reviewing action statuses
- Setting Compliance Accelerator system configuration options
- Ad Hoc Searches configuration options
- Diagnostics configuration options
- Document Conversion configuration options
- Export/production configuration options
- General configuration options
- Home Page configuration options
- Item Prefetch Cache configuration options
- Item Prefetch Cache (Advanced) configuration options
- Policy Integration configuration options
- Profile Synchronization configuration options
- Random Capture configuration options
- Reviewing configuration options
- Search configuration options
- Security configuration options
- System configuration options
- Vault Directory Synchronization configuration options
- Customizing the columns in the Review pane
- Appendix B. Importing configuration data from an XML file
- Appendix C. Troubleshooting
- A security warning may appear when you preview certain items in the Review pane of the Compliance Accelerator client
- Issues with the random sampling of items
- Display issues when you run the Compliance Accelerator client in Windows 8 or later
- Display issues when you open a Compliance Accelerator website in Internet Explorer 10 or later
- Vault stores not displayed in the Compliance Accelerator client
- Compliance Accelerator searches return unexpected results
- Errors when exporting items from Compliance Accelerator
- TNEF-encoded attachments to Internet Mail (.eml) messages may not be readable after you export the messages from a review set
- Synchronization errors after you rename the SQL Server computer
- Performance counter errors when the Accelerator Manager service starts
- SQL Service Broker warning when restoring a customer database to a different server
- Issues with Compliance Accelerator reports
- You receive the message "An error occurred creating the report" when you try to generate reports
- Prompt to install SQL Server when printing a report for the first time
- Reports that you export as CSV may not open properly in Microsoft Excel
- Garbled Japanese characters when exporting reports in Acrobat format
- Troubleshooting OData errors
Filtering the items in the Review pane
The options at the left of the Review pane provide a large number of criteria with which you can filter the items for review.
To filter the items in the Review pane
- In the Mode drop-down list, choose whether to perform a standard review of the items in the review set or an escalation review.
Escalation Review mode is available to escalation reviewers only. It lets these reviewers view and mark the items that other reviewers have escalated to them for further attention.
- In the Department drop-down list at the top of the filter pane, select the department or folder for which you want to display the items in the review set.
- In the Items drop-down list, select a group of items that you want to review. The options are as follows:
Temporary Assignment
This option lets you reserve the specified number of items in the review set. Other reviewers cannot see these items until you have finished work on them.
All Items
This option lets you view all the items in the review set, even if they have been assigned to other reviewers.
You may duplicate the work of other reviewers if you use this option. Therefore, we recommend that you select this option only if there are no other reviewers working alongside you, or you want to browse the items without marking them.
- In the Filter section, select the facets (item classifications) that you want to apply. To show the available values, click the facet name or the arrow at the left of the name.
The following table lists all the available facets in alphabetical order.
Author
Selects items by the name of the person who sent them.
Capture date
Selects items that Compliance Accelerator has captured over the specified period.
Capture method
Selects items by the method that Compliance Accelerator has used to capture them and add them to the review set. The options are as follows:
Search. Selects items that have been captured as a result of searches.
Random Sampling. Selects items that Compliance Accelerator has captured and added to the review set according to your designated monitoring policy.
Ad-hoc. Selects items that have been added to research folders.
Guaranteed Sample Search. Selects the results of guaranteed sample searches.
Comment
Selects items to which reviewers have added comments.
Date
Selects items by the date on which they were created.
Direction
Selects items that have traveled in the specified direction. The options are as follows:
Internal. Selects items where the author and all recipients are internal to your organization.
External Inbound. Selects items where the author is external to your organization and at least one recipient is internal.
External Outbound. Selects items where the author is internal to your organization and at least one recipient is external.
Escalated by
Selects items by the person who escalated them to an escalation reviewer for further attention.
Escalation owner
Selects items by the escalation reviewer who has responsibility for them.
Escalation status
Selects items by whether they have been escalated to an escalation reviewer or subsequently closed by that reviewer.
Last marked by
Select items by the reviewer who last assigned a mark to them.
Number of attachments
Selects items by the number of attachments that they have.
Policy
Selects items by the policy with which your policy management software has tagged them.
Policy action
Selects items by the policy action with which your policy management software has tagged them. This action can be one of the following:
Include (demands or suggests capture in the review set).
Exclude (precludes capture or advocates non-capture in the review set).
Scheduled search
Selects items that one or more scheduled searches have captured.
Search
Selects items that one or more searches have captured.
Size (KBytes)
Selects items by their size in kilobytes.
Status
Selects items by their status, such as Pending or Questioned.
Type
Selects items by their type.
Note the following:
Each facet value is a hyperlink that, when clicked, selects that value and immediately filters the item list accordingly. Click the facet value again to remove it from the filter.
If you have already selected one or more values within the same facet, clicking another one deselects the others. However, it does not affect any values that you have selected within other facets.
The numbers next to the facet values show the number of matching items. After you apply the filter, Compliance Accelerator updates these numbers to show how many of the items are now in the item list. For example, the values for the Author facet initially show the number of matching items in the entire review set. If you then set the value of the Status facet to Unreviewed and apply this filter, the Author values are updated to show only the number of unreviewed items for each author.
Facet values that are shown in an italicized font do not have any matching items in the current item list.
When you select two or more values for a facet, Compliance Accelerator looks for items that match any of the values. For example, you can choose to view all the items that have a status of Pending or Questioned by selecting both values.
When you select values for two or more different facets, Compliance Accelerator looks for items that match all the facets. For example, selecting the status value Pending and the type value Exchange matches only those items that have a status of Pending and a type of Exchange.
When a facet has a large number of possible values, Compliance Accelerator displays an abbreviated list of the most relevant values. You can add more values to the list by clicking the blue hyperlinks at the end of the list.
If you frequently use the same facet settings to filter the items in the Review pane, you can save them as a preset by clicking the Save button at the right of the Preset box. Then you can quickly apply the settings by selecting the preset from the drop-down list.
You can apply marks to items by right-clicking the facet values. For example, to mark all the items by a particular author, right-click the author's name in the list and then click Mark all items.
- Click Apply at the top of the filter pane.