Award-winning support you can trust

Award-winning support you can trust

Award-winning support you can trust

Veritas Support is committed to help you become successful with your Veritas products and services across cloud, on-premises, and hybrid cloud platforms. Our team of experts helps ensure your success by consistently providing positive outcomes to your support experience and needs.

Veritas Support is committed to help you become successful with your Veritas products and services across cloud, on-premises, and hybrid cloud platforms. Our team of experts helps ensure your success by consistently providing positive outcomes to your support experience and needs.

Veritas Support is committed to help you become successful with your Veritas products and services across cloud, on-premises, and hybrid cloud platforms. Our team of experts helps ensure your success by consistently providing positive outcomes to your support experience and needs.

Explore Veritas Support

Veritas is #1 in data protection 17 years and counting. Our award-winning support staff have been the best in the business for just as long. If you are considering purchasing our products, read about our support offerings below to see which is right for you. Or, if you are an existing customer looking for more detail on support policies and processes, you will find what you need here as well.

Learn more using our Knowledge Base

One stop shop for all your support needs

24x7 customer support and services

Engage communities and find answers

Organized content and easy to navigate

Veritas personalized support solutions

Business Critical Services (BCS)

Business Critical Services (BCS)

Learn about BCS enhanced support solutions.

BCS Global Handbook

BCS Global Handbook

A guide to the BCS solutions offerings and processes.

BCS Proactive Support Services

BCS Proactive Support Services

BCS Premier Proactive Support Options across products.

BCS Covered Products

BCS Covered Products

BCS Premier and BCS Remote Product Specialist (RPS) software coverage.

Enhancing customer success

Essential Support provides required foundational solutions and case resolution support.

Business Critical Services (BCS) customers receive an enhanced level of attention and priority throughout the Veritas support organization.

Essential Support together with BCS Remote Product Specialist (RPS) and BCS Premier provide the most responsive, personalized and consultative customer experience, helping customers maximize the value from their Veritas solutions.

BCS RPS

RPS (Remote Product Specialist) provides an assigned technical support resource to the customer. The assigned technical support resource will establish and maintain in-depth knowledge of the customer’s environment and past issues.

BCS Support Offerings

BCS Premier

BCAM and BCE provide strategic and consultative account services. The assigned BCAM and BCE are focused on helping the customer achieve success and accomplishing their outcome goals.

BCS Support Offerings
BCS Support Offerings
BCS Support Offerings

BCS RPS

RPS (Remote Product Specialist) provides an assigned technical support resource to the customer. The assigned technical support resource will establish and maintain in-depth knowledge of the customer’s environment and past issues.

BCS Premier

BCAM and BCE provide strategic and consultative account services. The assigned BCAM and BCE are focused on helping the customer achieve success and accomplishing their outcome goals.

Support solutions handbook

Support solutions handbook

Learn how to best leverage your Veritas Enterprise Support Services contract and get valuable information on how to access the support services available to you.

Learn how to best leverage your Veritas Enterprise Support Services contract and get valuable information on how to access the support services available to you.

Download your handbook