Support Fundamentals
Support Solutions Handbook

Learn how to best leverage your Veritas Enterprise Support Services contract and get valuable information on how to access the support services available to you.

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Veritas Support Solutions FAQ

Read Answers to frequently asked questions about Veritas software support solutions.

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Business Critical Services - Covered Products

Veritas Software eligible for coverage (“Eligible Software”) under Veritas Business Critical Services (BCS) at the Premier and Remote Product Specialist level.

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Business Critical Services - Proactive Support Services

BCS Premier Proactive Support Options across Products

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Appliances

Learn about Appliance support, warranty and other services.

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Veritas Support Solutions Global Offers

GlobalOffers

Support Terms & Conditions

Visit Service and License Agreements for Terms and Conditions and Service Descriptions for the following

  • Business Critical Services
  • Support Services Software

Local Language Support

 

While English is the primary language used to provide technical telephone support, Veritas also offers local language support in certain non-English speaking regions. For more information, please reference our local language table.

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