Award-winning support you can trust

Award-winning support you can trust

Award-winning support you can trust

Veritas Support is committed to help you become successful with your Veritas products and services across cloud, on-premises, and hybrid cloud platforms. Our team of experts helps ensure your success by consistently providing positive outcomes to your support experience and needs.

Veritas Support is committed to help you become successful with your Veritas products and services across cloud, on-premises, and hybrid cloud platforms. Our team of experts helps ensure your success by consistently providing positive outcomes to your support experience and needs.

Veritas Support is committed to help you become successful with your Veritas products and services across cloud, on-premises, and hybrid cloud platforms. Our team of experts helps ensure your success by consistently providing positive outcomes to your support experience and needs.

Explore Veritas Support

Veritas is #1 in data protection 17 years and counting. Our award-winning support staff have been the best in the business for just as long. If you are considering purchasing our products, read about our support offerings below to see which is right for you. Or, if you are an existing customer looking for more detail on support policies and processes, you will find what you need here as well.

Learn more using our Knowledge Base

One stop shop for all your support needs

24x7 customer support and services

Engage communities and find answers

Organized content and easy to navigate

Veritas personalized support solutions

Business Critical Services (BCS)

Business Critical Services (BCS)

Learn about BCS enhanced support solutions.

BCS Global Handbook

BCS Global Handbook

A guide to the BCS solutions offerings and processes.

BCS Proactive Support Services

BCS Proactive Support Services

BCS Premier Proactive Support Options across products.

BCS Covered Products

BCS Covered Products

BCS Premier and BCS Remote Product Specialist (RPS) software coverage.

Enhancing customer success

Essential Support provides required foundational solutions and case resolution support.

Business Critical Services (BCS) customers receive an enhanced level of attention and priority throughout the Veritas support organization.

Essential Support together with BCS Remote Product Specialist (RPS) and BCS Premier provide the most responsive, personalized and consultative customer experience, helping customers maximize the value from their Veritas solutions.

BCS RPS

RPS (Remote Product Specialist) provides an assigned technical support resource to the customer. The assigned technical support resource will establish and maintain in-depth knowledge of the customer’s environment and past issues.

BCS Support Offerings

BCS Premier

BCAM and BCE provide strategic and consultative account services. The assigned BCAM and BCE are focused on helping the customer achieve success and accomplishing their outcome goals.

BCS Support Offerings
BCS Support Offerings
BCS Support Offerings

BCS RPS

RPS (Remote Product Specialist) provides an assigned technical support resource to the customer. The assigned technical support resource will establish and maintain in-depth knowledge of the customer’s environment and past issues.

BCS Premier

BCAM and BCE provide strategic and consultative account services. The assigned BCAM and BCE are focused on helping the customer achieve success and accomplishing their outcome goals.

Support solutions handbook

Support solutions handbook

Learn how to best leverage your Veritas Enterprise Support Services contract and get valuable information on how to access the support services available to you.

Learn how to best leverage your Veritas Enterprise Support Services contract and get valuable information on how to access the support services available to you.

Download your handbook
 

Have questions?

  • What can the support site do for me?

    Our award-winning Support site offers you a multitude of time saving tools that give you the power to diagnose and resolve many of your product related challenges. We have consolidated our offerings into simple, easy to navigate pages deigned to offer you solutions.

    Let us help you diagnose and solve your technical issues with our robust knowledge base and documentation content. Visit our new and improved Download Center to obtain the latest software and patches. Our site can also connect you to our world class Support team using chat, case management vis the customer portal or phone.

    We encourage you to frequently visit our page to see what we are doing to better serve you!

  • What is our vision, mission and goals?

    Mission: Enable an effortless customer experience by driving the strategic direction for the systems, tools and infrastructure that facilitate global services and support success.

    Vision: Our vision is to continually evolve the support you receive by infusing our tools and processes with cognitive features - fueled by knowledge and driven by insights. These cognitive abilities are going to:

    • Simplify your experience with Veritas Support
    • Improve our interactions with you
    • Deliver value to you from expanded insights
    • Deliver high quality content and user experience

     

    Goals: Our goal is to make your experience with Veritas Support simple, seamless, and effective, so you can focus less on issues and more on how our products and services will help your business.

  • Where I can find the product life cycle information?

    At Veritas, we define our product Lifecyle in the following ways.

    • When was the Release date?
    • What does Extended Support start?
    • When does Sustaining Support start?
    • When is the End of Support?

     

    For the answers to these questions, please visit our Product Life Cycle Page. We describe the sequence of phases our products go through from General Availability (GA) through maturity and decline in our Veritas Product Life Cycle policy.

  • Where we can see the latest news for Veritas support?

    Please visit our support landing page to view latest support news.

  • What are the different types of content that we are offering?

    We are providing multilingual content support. This includes Knowledge Base articles, Community Forums, Software Downloads, Product Guides, Release Notes, Technical Alerts, product lifecycle information, Compatibility Lists, Security Vulnerability, and Product Spec/Data Sheets in all web accepted format. To learn about more services, please visit our support homepage.

  • How do online Support Service Renewals work?

    Veritas helps you protect and maximize your Veritas software and appliance investments and is committed to your success with our products and support services. Maintenance/Support offerings vary but typically include access to software downloads, delivery of bug fixes, incident management, and the Knowledge Base, as well as other benefits. Please refer our global renewal policy.

  • Where I can find Veritas local language support?

    You can find local language support by visiting our contact us portal or download local language support handbook click here.

  • How do I open or review a Support Case?

    To open or review your support case, please visit our knowledge base article ‘How to create a support case for Veritas Technical Support’ for in depth & step by step guidance.

  • What products am I entitled to download?

    The Veritas Download Center provides the ability to download Veritas products purchased by Veritas customers. To download product releases and updates, customers will need to have a Veritas account, need to have their Veritas account linked to Veritas Entitlement Management System (VEMS) account(s) and have an active maintenance entitlement.

    If you don’t have a Veritas account, you can create one by clicking the Sign in link at the top of the page, then clicking Create one. Once you have completed your registration, you will be able to log into your Veritas account and be able to view any entitlements held by VEMS accounts that your Veritas account is linked to.

    For more information, please visit our knowledge base article ‘How to confirm eligibility for software downloads’ which provide you in depth & step by step guidance. In case of any more information, please do visit our support homepage.

  • How can I order new software?

    Please visit our ‘Contact Us’ page and feel a short form with accurate information whereas our sales expert team will reach out to you for your software requirement and order processing.

  • How do I get the latest version or patches to my software?

    The Veritas Download Center provides the ability to download Veritas products purchased by Veritas customers. To download product releases and updates, customers will need to have a Veritas account, need to have their Veritas account linked to Veritas Entitlement Management System (VEMS) account(s) and have an active maintenance entitlement.

    If you don’t have a Veritas account, you can create one by clicking the Sign in link at the top of the page, then clicking Create one. Once you have completed your registration, you will be able to log into your Veritas account and be able to view any entitlements held by VEMS accounts that your Veritas account is linked to.

    For more information, please visit our knowledge base article ‘How to confirm eligibility for software downloads’ (refer section DOWNLOADING PRODUCT RELEASES & DOWNLOADING PRODUCT UPDATES) which provide you in depth & step by step guidance. In case of any more information, please do visit our support homepage.

  • What is BCS and where I can find the BCS related information?

    Business Critical Services (BCS) are our most comprehensive support services offerings. BCS helps unlock the value of your Veritas investment by establishing a personalized partnership to simplify operations, maximize your Veritas investment, lower risks, and reduce downtime of critical business applications.

    For more information about Business-Critical services, please visit BCS homepage & support homepage.

  • A List of acronyms applicable ESS, EOSL, SORT, VEMS, EID, etc.

     

    ESS Extended support start
    EOSL End of support life
    SORT Veritas Services and Operations Readiness Tools
    VEMS Veritas Entitlement Management System
    EID Entitlement ID
    BCS Business Critical Services
    EOSS End of standard support
    LP Language Pack
    SSS Sustaining Software Support
    TSE Technical Support Engineer
    SLA Service Line Agreement
    NB/ NBU NetBackup
    EULA End User License Agreement
    EV Enterprise Vault
    BCS Business Critical Service
    RPS Remote Product Specialist