How to confirm eligibility for software downloads

How to confirm eligibility for software downloads

Article: 100047302
Last Published: 2020-10-28
Ratings: 0 4
Product(s): Backup Exec, Access, Appliances, ApplicationHA, CommandCentral, Data Insight, Desktop Laptop Option, Disaster Recovery Orchestrator, eDiscovery Platform, Enterprise Vault, HyperScale, InfoScale & Storage Foundation, NetBackup, Resiliency Platform & CloudMobility, Risk Advisor, System Recovery, CloudPoint, Velocity, AdvisorMail, Enterprise Vault.cloud, HPE Helion and Veritas Continuity, Information Map, Cognitive Object Storage, SaaS Backup, Information Studio, Carbonite Endpoint Protection, APTARE IT Analytics

The Veritas Download Center provides the ability to download Veritas products purchased by Veritas customers. To download product releases and updates, customers will need to have a Veritas account, need to have their Veritas account linked to Veritas Entitlement Management System (VEMS) account(s) and have an active maintenance entitlement.

 If you don’t have a Veritas account, you can create one by clicking the Sign in link at the top of the page, then clicking Create one. Once you have completed your registration, you will be able to log into your Veritas account and be able to view any entitlements held by VEMS accounts that your Veritas account is linked to.

 

VIEWING YOUR ENTITLEMENTS

  1. Log into VEMS by clicking Licensing on https://support.veritas.com.
  2. Click Entitlements on the VEMS main menu.
  3. Locate the entitlements for this product and verify that the Entitled Version for at least one entitlement for the product is greater than or equal to the version of the product you want to download. You will not be able to download the product if the version of the product you want to download is greater than the highest Entitled Version for the product.

    For example, if you wish to download NetBackup 8.2, you will need at least one NetBackup entitlement with an Entitled Version equal to or greater than 8.2.

    Note: To view entitlements held by a VEMS account, you must be a registered user of the VEMS account with one of the following VEMS privileges: Administrator, Generate License Keys, Download Software, or View. Click Accounts to view your privileges for each account. Users with the Support privilege will not be able to view the entitlements within the account or their account privileges. Users with the Support privilege will only be able to download software updates (not full releases) and open support cases where entitlements are linked to maintenance contracts.

 

VIEWING YOUR MAINTENANCE CONTRACT

  1. Log into VEMS by clicking Licensing on https://support.veritas.com.

  2. Click Entitlements on the VEMS main menu.

  3. To see what the latest maintenance/service contract expiration date is for each product

    1. Use the Product Line filter to display the entitlements for each product line individually. Select the Product Line and click Apply Filters. If you don’t see a Product Line that matches your product, then you most likely do not have access to entitlements for the product and will need to work with your VEMS administrator to get access to an account that does have entitlements for the product.


       

    2. Click Service Expiration in the table header to show the entitlements in descending order by the Service Expiration date. Locate the first entitlement that has a Coverage Type of either ESSENTIAL or BASIC.

    3. Note the Entitled Version and the Service Expiration date for entitlement from Step b as this is entitlement will be used to determine which updates you will be entitled to download. To download an update, it must apply to the Entitled Version (or earlier version) of the product and the release date of the update must be less than or equal to the Service Expiration date.



      So based on this example, this user would only be able to download the updates for Backup Exec 14.1 (or earlier) that were released prior to their maintenance contract lapsing on February 14, 2015. They are not entitled to any updates for Backup Exec 20.4 as there is not a maintenance contract associated with either of the Backup Exec 20.4 entitlements.

       

DOWNLOADING PRODUCT RELEASES

Product release installers are listed in the Base and Upgrade Installers section. Updates, such as patches, are listed in the Updates section.

 

To download files in the Base and upgrade installers section:

  1. You must have a Veritas account. If you don’t have a Veritas account, you can create one by clicking Sign in at the top of the page and then clicking Create one.
  2. Your Veritas account ID (email address) must be registered as a user of a VEMS account that holds one or more entitlements for the product with an Entitled Version (displayed in VEMS) that is greater than or equal to the product’s version.
  3. Your Veritas account ID must have either the Administrator or Download Software privilege.
  4. You must log in with this Veritas account. To log in, click Sign in at the top of the page.

Note: You may not be entitled to download all files listed as some Veritas product offerings entitle different file sets. For example, some product offerings vary by platform (Windows, Linux, Unix, etc.) so you will only be able to download files for the platforms covered by your product entitlements.

 

DOWNLOADING PRODUCT UPDATES

Product updates are listed in the Updates section.

 

To download files in the Updates section:

  1. You must have a Veritas account. If you don’t have a Veritas account, you can create one by clicking Sign in at the top of the page and then clicking Create one.
  2. You must log in with this Veritas account. To log in, click Sign in at the top of the page.
  3. Some updates may require that you purchased a maintenance contract and that your contract was active at the time the update was release. If so, you will be prompted to select VEMS account to be the account of record for the download or be asked to provide an Entitlement ID, if your Veritas account is not linked to an VEMS accounts that entitles you do download the update. The Entitlement ID must be the ID of an entitlement that entitles the download of the update.

    Note: If the update requires that a maintenance contract was purchased and was active at the time the update was released, your Veritas account ID (email address) will:
  • Need to be a registered user of a VEMS account that holds an entitlement for one of the product releases listed in the update's Applies to the following releases section.
  • If you aren't a registered user of any VEMS accounts that can entitle the download, you will be prompted to enter an Entitlement ID. If the Entitlement ID can be matched to a VEMS entitlement that can entitle the download, you will be able to download the update. The VEMS entitlement IDs are listed on the Veritas Certificate.

 

GETTING HELP

  • If you need assistance with VEMS access, contact your VEMS administrator.
  • If your maintenance contract has expired, contact your Veritas renewal/sales representative
  • If you don’t know who your VEMS administrator or Veritas renewal/sales representative is, please Contact Us.

 

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