Support Fundamentals
Support Solutions Handbook

Learn how to best leverage your Veritas Enterprise Support Services contract and get valuable information on how to access the support services available to you.

Veritas Support Solutions FAQ

Read Answers to frequently asked questions about Veritas software support solutions.

Business Critical Services - Covered Products

Veritas Software eligible for coverage (“Eligible Software”) under Veritas Business Critical Services (BCS) at the Premier and Remote Product Specialist level.

Business Critical Services - Proactive Support Services

BCS Premier Proactive Support Options across Products


Learn about Appliance support, warranty and other services.

Veritas Support Solutions Global Offers


Visit Service and License Agreements for Terms and Conditions and Service Descriptions for the following

  • Business Critical Services
  • Support Services Software

While English is the primary language used to provide technical telephone support, Veritas also offers local language support in certain non-English speaking regions. For more information, please reference our local language table.

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