Personalize your support experience with dedicated product experts.
With deep knowledge of your solution and familiarity with your IT environment, the Remote Product Specialist (RPS) can help get your mission critical application up and running as quickly as possible in the event of an issue or an unplanned outage.
The Veritas Business Critical Services Remote Product Specialist offering includes an assigned, product expert to personalize your support experience.
In addition to priority call queuing, you’ll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.
Key Benefits
- Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment
- Priority call queuing and expedited access to more proficient support engineers
- Rapid-issue diagnosis and problem resolution
Download the Business Critical Services Remote Product Specialist data sheet
Download the Veritas Essential Support data sheet