Veritas solutions focus on information, not infrastructure. Our comprehensive 360 approach to multi-cloud data management provides protection, availability and insight everywhere your information travels.
Explore 360 Data Management
Multi-cloud data management can help you get to the cloud, from the cloud or between clouds, with ease. Our holistic approach to managing data is built for the multi-cloud and geared for the digital business.
The Veritas Global Data Protection Regulation (GDPR) solution combines market-leading technologies and the expertise of our Professional Services advisors to lead you toward compliance.
Veritas services help you take charge of IT and business complexity. We build a trusted advisor relationship, based on experience and best practices. Our experts help you maximize the value of your information.
We view our entire business through the lens of our customers. By listening to you, your strategic priorities become our new capabilities. Your successes become our successes. All of our decisions are made with you in mind.
Veritas Technologies empowers businesses of all sizes to discover the truth in information—their most important digital asset. Eighty-six percent of Fortune 500 companies rely on Veritas today.
Business Critical Services extend beyond rapid break-fix technical support. With proactive services and specialised support staff that develop an in-depth understanding of your business IT needs, our Business Critical Services help stabilise your infrastructure, optimise your IT operations and provide rapid response when you need it.
With deep knowledge of your solution and familiarity with your IT environment, the Remote Product Specialist (RPS) can help get your mission critical application up and running as quickly as possible in the event of an issue or an unplanned outage.
The Veritas Business Critical Services Remote Product Specialist offering includes an assigned, advanced-level product expert to personalise your support experience.
In addition to priority call queuing, you'll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.
Business Critical Services Assist equips your business with a designated, accountable Business Critical Coordinator (BCC) who’s available to oversee support delivery and assist with case management and escalations during local business hours.
With BCS Assist, you gain rapid response priority queuing—your calls jump to the front of the line—and your cases are assigned to the most seasoned technician engineers, 24x7 for quick issue resolution.
To pave the way for continual improvement, account reviews and quarterly reports help ensure that preventable issues don’t recur, and that solutions and recommendations are documented for future reference.
When your enterprise needs top-tier support, you need Business Critical Services to help maximise your technology and minimise issues.
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Make sure your technology is doing its best, so you can do yours.
Download the data sheet to see programme details.
Download the Data Sheet
Learn about the Business Critical Services Remote Product Specialist offering
Questions? Call Us: (44) 08002-799810