Business Critical Services

Premium Support Services from Veritas

   

Business Critical Services Premier

Business Critical Services extend beyond rapid break-fix technical support.  With proactive services and specialised support staff that develop an understanding of your business IT needs, our Business Critical Services help stabilise your infrastructure, optimise your IT operations, and provide a rapid response when you need it.

 

Download the Business Critical Services Premier data sheet

Download the Veritas Support Solutions FAQ

 

Gain a champion inside Veritas Support

A named services expert for your business.

  • Your Business Critical Account Manager (BCAM) acts as a single point of contact to manage your support experience
  • Coordinates quarterly business reviews and success plans
  • Customises Support Services to fit your business needs
  • Coordinates more seamless software upgrades
  • Helps organise Proactive Support delivery
  • Acts as a trusted advisor to help you succeed

Priority access to experienced technicians

  • Your issues get priority treatment
  • Only highly proficient engineers are assigned to resolve your issues
  • BCAM oversight helps you get the best Veritas has to offer
  • After any issues, you'll have case history reports, root cause analysis, and post-mortem analysis for continual improvement
  • Reduces risk
  • Mitigates the impact of failure
  • Improves stability and reliability

Win with proactive planning and management

  • Our engineers work with you to optimise your Veritas environment to suit your business needs
  • Minimises downtime by identifying potential issues before they impact performance
  • Use each product feature fully to get the most value from your software investment

Remote Product Specialist

Personalise your support experience with dedicated product experts.

With deep knowledge of your solution and familiarity with your IT environment, the Remote Product Specialist (RPS) can help get your mission critical application up and running as quickly as possible in the event of an issue or an unplanned outage.

The Veritas Business Critical Services Remote Product Specialist offering includes an assigned product expert to personalise your support experience.

In addition to priority call queuing, you'll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment.In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.

Key Benefits

  • Direct access to an assigned engineer with deep product expertise and personalised knowledge of your IT environment
  • Priority call queuing and expedited access to more proficient support engineers
  • Rapid-issue diagnosis and problem resolution

Download the Business Critical Services Remote Product Specialist data sheet

Support Options: Support

Returning Customers: MyVeritas