Privacy

At Veritas, we enable you to make informed decisions about your information. We help you manage your data, so you can focus on achieving your goals.

 

View Complete Online Privacy Statement 

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Contact Us

If you have questions or concerns about your privacy, please write to us:


Veritas Technologies, LLC – Privacy Program Office

500 E. Middlefield Road

Mountain View CA 94043

U.S.A.


Call us: 1-650-933-1000


Email us: privacy@veritas.com


If you are located in the European Economic Area, please

write to us:


Veritas Limited – Care of the UK and Ireland Legal Team

350 Brook Drive

Green Park, Reading, Berkshire, England, RG2 6UH


Contact Us

If you have questions or concerns about your privacy, please write to us:


Veritas Technologies, LLC – Privacy Program Office

500 E. Middlefield Road

Mountain View CA 94043

U.S.A.


Call us: 1-650-933-1000


Email us: privacy@veritas.com


If you are located in the European Economic Area, please

write to us:


Veritas Limited – Care of the UK and Ireland Legal Team

350 Brook Drive

Green Park, Reading, Berkshire, England, RG2 6UH


Information We Collect

When you visit our websites, we may collect or ask you to provide certain personal information in order to help us manage our relationship with you. This information may include:    

  • Contact details, such as name, mailing address, email address and phone number;
  • Shipping and billing information, including credit card and payment information;
  • Your transaction history;
  • Information you provide to us to receive technical assistance or during customer service interactions;
  • Information about other people that you may provide with any program or services on our websites;
  • Information about your computer or device, including browser type and settings, IP address and traffic data relating to your Internet connection;
  • Veritas product performance data and information about how you use our products and services on our websites; and
  • Aggregated data or other information that does not specifically identify individuals, for instance statistics about pages viewed by visitors. 

Contact Us

If you have questions or concerns about your privacy, please write to us:


Veritas Technologies, LLC – Privacy Program Office

500 E. Middlefield Road

Mountain View CA 94043

U.S.A.


Call us: 1-650-933-1000


Email us: privacy@veritas.com


If you are located in the European Economic Area, please

write to us:


Veritas Limited – Care of the UK and Ireland Legal Team

350 Brook Drive

Green Park, Reading, Berkshire, England, RG2 6UH


How We Use Your Information

We may use Your Information to:

  • Create and manage your MyVeritas account, when needed to access communications and services;
  • Verify your identity and entitlement to products or services, when you contact us or access our services;
  • Provide commercial quotes for our products and services;
  • Process your purchase transactions;
  • Update you on the status of your orders;
  • Allow you to register products or services you purchase;
  • Manage your subscriptions;
  • Provide you with technical and customer support;
  • Subscribe you to a newsletter, send product updates or technical alerts;
  • Communicate with you about and manage your participation in contests, offers or promotions;
  • Solicit your opinion or feedback, provide opportunities for you to test software;
  • Research and implement product improvements and product updates;
  • Evaluate and improve the quality of our products, services and websites;
  • Provide you with a customised experience when you visit our websites;
  • Allow interoperability within our applications;
  • Secure our systems and applications;
  • Allow for the provisioning of services; and
  • Enforce our legal rights or comply with legal requirements.

Marketing

Messages

In addition to the purposes described above, we may, in compliance with applicable legal requirements, use Your Information to provide you with advertisements, promotions and information about products and services tailored to you and your needs. This may include using demographic data or trend data provided by third parties, where permitted. Your contact details, including phone numbers and email addresses, may be used to contact you.

If you do not want us to use Your Information in this way, you can simply choose not to give your permission on the webpages and/or forms with which we collect Your Information. Please note that in some regions this may involve checking or un-checking a box. You can also opt-out at any time by unsubscribing within the message itself where available, or at https://www.veritas.com/form/preferences or by contacting us using the details in the Contact Us section.

Interest-Based Ads

We may provide information about your interests in our products to third parties for the purposes of serving you more relevant ads. Where we provide you with interest-based ads on a site other than our own, we do not track your other activities on that site. If you click on our ads, we will know only the domain you came from.

Information From Third Parties

Third parties may provide us with information about you from online and offline sources (for example, we may obtain contact data for marketing purposes when we purchase commercially available lists, or obtain leads from our channel partners, event organisers and lead generation agencies). We may combine such information with the information we already have about you in order to provide you with a better experience, to determine your interest in our products or to improve the quality of our offerings.

Veritas Website Forums or Networking Sites

We operate forums, websites and related information services, to better assist you in using our products and services, discussing technical issues and sharing your experiences. You should be aware that any information you provide in these public forums will not be kept confidential, as it may be read, collected and used by others who access them. To request removal of Your Information from any forum, contact us here. In certain circumstances, we may not be able to remove Your Information, in which case we will let you know why. Your use of these other services may be subject to additional terms and conditions.

How We Protect Your Information

Safeguards

We have taken appropriate technical and organisational security measures to protect Your Information from misuse, unauthorised or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:

Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing Your Information.

Technology safeguards, like the use of anti-virus and endpoint protection software, encryption, and monitoring of our systems and data centers to ensure that they comply with our security policies. For example, credit card information is transmitted using secure socket layer (“SSL”) encryption.

Organisational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect Your Information. Our organisation privacy policies and standards also guide our handling of Your Information.

Storage of Your Information

The information we collect from you may be stored on servers in the United States and anywhere Veritas or our vendors operate.

Links to Other Websites

Our websites may contain links to other websites, which are owned or operated by other companies. If you choose to visit any linked websites, we encourage you to review their privacy statements carefully, as they may differ from ours. We are not responsible for the content or privacy practices of websites that are owned by companies that are not within the Veritas group of companies.

Our websites may also link to co-branded websites that are maintained by Veritas and one or more of our business partners, who are collecting Your Information pursuant to their own privacy practices. We encourage you to read the privacy statements on any co-branded site to which you link for information on the privacy practices of that site.

Children’s Privacy

Our site is not directed to, nor do we knowingly collect information from, children under the age of 13.

How We Share Your Information

We only share Your Information as described below, within our group of companies, with our partners, with service providers that process information on our behalf and for law enforcement purposes.

Partners

We may provide Your Information to our partners for the sole purpose of allowing them to conduct Veritas business. Our partners go through a certification process and only after that are they authorised to promote and sell our products and services. Subject to legal requirements, our partners may use Your Information to communicate with you about Veritas products or services they believe are important to you or your business.

If you do not wish to receive promotional emails from our partners, you can unsubscribe directly in the footer of the partner’s email to you.

Service Providers Processing Data On Our Behalf

We may use contractors and service providers to process Your Information on our behalf for the purposes described in this Statement. The categories of recipients include providers of outsourced IT services, such as hosting providers, marketing agencies, providers of temporary staff, analytics providers and providers of outsourced order processing.

We contractually require service providers to keep information secure and confidential and we do not allow our data processors to share Your Information with others without our authorisation, or to use it for their own purposes. However, if you have an independent relationship with these service providers their privacy statements will apply.

Law Enforcement

In certain instances, it may be necessary for Veritas to disclose Your Information to government officials or other third parties as otherwise required or permitted by applicable law. Such disclosures may be in response to the following:

  • A subpoena, warrant or other process issued by a court of competent jurisdiction;
  • A legal process having the same consequence as a court-issued request for information, in that if Veritas were to refuse to provide such information, it would be in breach of local law, and it or its officers, executives or employees would be subject to liability for failing to honour such legal process;
  • Where such disclosure is necessary for Veritas to enforce its legal rights pursuant to the laws of the jurisdiction from which such information was gathered, or where Veritas reasonably considers that this is necessary for it to protect its legal rights or to allow a third party to do so;    
  • A request for information with the purpose of identifying and/or preventing credit card fraud; or
  • Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to the data subject.

Transfer Among Veritas Entities

We are a global company and, as such, we process information in many countries. To conduct our business, and in accordance with this Privacy Statement, Your Information may be transferred to Veritas Technologies in the United States, or to subsidiaries of Veritas Technologies, which may be located in Europe, the Middle East, Africa or Asia Pacific. All transfers will occur in compliance with data transfer requirements of applicable laws and regulations.

Professional Advisers

We may need to share Your Information where it is necessary to obtain advice on legal, financial or other regulatory matters.

Business Transfers

In the process of continuing to develop our business, we may choose to buy or sell certain assets. As a result of these transactions, customer information is usually one of the business assets that is transferred. If we are acquired or a substantial portion of our assets are sold, or if were to go out of business, enter bankruptcy proceedings or experience some other change in control, Your Information may be part of the assets which are acquired by or transferred to a third party. If appropriate we may take reasonable steps to notify you of any such deal and outline your choices in that event.

Managing Your Information

We store Your Information for as long as is necessary for the purpose for which we collect it. This means that we retain Your Information for as long as your account is active or as needed to provide you services, or for as long as you are the designated contact on your employer’s customer account for billing or administration purposes. We also retain and use Your Information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Where we process Your contact details for marketing purposes, we will continue to process those contact details for those purposes until such time as you notify us that you no longer wish this processing to take place (provided that we may keep a record of your marketing preferences for as long as may be required to ensure that our marketing activities are conducted in line with such preferences).

Accessing, Updating or Correcting Your Information

You are able to view and update much of Your Information your MyVeritas account. Under certain circumstances, you may be able to request the removal of inaccurate or incorrect information we have about you. We will respond to requests to access, update, correct or delete Your Information where applicable, within any legally required timeframe.

If you are a California resident under the age of 18, you may be permitted to request the removal of certain content that you have posted on our websites. To make such a request, please contact us.

Contact Us

If you have questions or concerns about your privacy, please:

Write to us:             Veritas Technologies LLC – Privacy Program Office
                                   500 East Middlefield Road
                                   Mountain View, CA 94043
                                   U.S.A.

Call us:                     1-650-933-1000

Email us:                  privacy@veritas.com

If you are located in the European Economic Area, please:

Write to us:             Veritas Storage (Ireland) Limited – Care of the UK and Ireland Legal Team
                                   350 Brook Drive
                                   Green Park, Reading, Berkshire, England, RG2 6UH

Changes to This Statement

We reserve the right to revise or modify this Privacy Statement. In such event, we will post a prominent notice on this website prior to the change becoming effective. 

Additional Information For Europe

In order to meet applicable privacy regulations in the European Economic Area and Switzerland ("Europe"), we provide additional information to our European users.

Who is Responsible For Your Information?

For customers located in Europe, Middle East and Africa, the data controller of Your Information is:

  • Veritas Limited, Ireland, which has its principal place of business at Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland.

What Is The Legal Basis On Which We Rely To Process Your Information?

On some occasions, we process Your Information with your consent (including when you agree that we may place cookies). Where we do process Your Information based on consent, your consent is revocable at any time.

The ‘How We Use Your Information’ Section above sets out other uses of Your Information that are in our legitimate interests (provided that these interests are not overridden by your data protection rights).

Transfers Of Your Information

We transfer Your Information to countries outside the European Economic Area (the "EEA"), including to countries which have different data protection standards to those which apply in the EEA and including as described in the 'How We Share Your Information' Section of this Policy.

For transfers within Veritas, we have put in place European Commission approved standard contractual clauses to protect Your Information. We also transfer information to suppliers who are outside the EEA and use standard contractual clauses or other methods, such as relying on a supplier's Privacy Shield certification. You have a right to ask us for a copy of the standard contractual clauses or a copy of the other methods used (by contacting us as set out above).

Your Rights

You may ask us for a copy of Your Information, and/or ask us to correct it, erase it or to transfer it to other organisations at your request. You also have rights to object to some processing such as automated decision making and profiling. Where we have asked for your consent to process Your Information, you may withdraw this consent at any time. Where we process Your Information because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. In certain circumstances, you may also have the right to restrict processing of Your Information. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your data.

We hope that we can satisfy queries you may have about the way we process Your Information. However, if you have unresolved concerns you also have the right to complain to data protection authorities. 


Cookies & Do Not Track

Cookies

A cookie is a commonly used automated data collection tool. Cookies are small text files that are placed on your computer or device by websites that you visit or HTML-formatted emails you open, in order to make websites work, or work more efficiently.

We may use cookies, Web beacons, pixel tags or other similar technologies on our websites or emails to, among other things:

  • Tailor information presented to you based on your browsing preferences, such as language and geographical region;
  • Collect statistics regarding your website usage;
  • Provide us with business and marketing information; and
  • In some cases, to enable a third party to deliver future advertising for our products and services to you when you visit certain websites owned by third parties.

We use different kinds of cookies:

  • Essential cookies are necessary to provide you with services and features available through our websites. Without these cookies, services you may need, such as shopping carts or e-billing, cannot be provided.
  • Analytics or customization cookies collect information that is either used in aggregate form to help us understand how the website is being used or how effective our marketing campaigns are, or to help us customize the website for you.
  • Advertising cookies and tracking scripts are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly delivered and, in some cases, featuring ads based on your interests.

If your website includes a cookie management tool, you will find a hover button at the bottom of your screen. This is available on all our European sites, and can be used to tell you what cookies are being served and how to opt out of receiving them, including third party cookies.    

If you do not wish to receive cookies and the site for your region does not include a cookie management tool, you may be able to refuse them by adjusting your browser settings to reject cookies. If you do so, we may be unable to offer you some of our functionalities, services or support. If you have previously visited our websites, you may also have to delete any existing cookies from your browser.

Do-Not-Track

There are different ways you can prevent tracking of your online activity. One of them is setting a preference in your browser that alerts websites you visit that you do not want them to collect certain information about you. This is referred to as a Do-Not-Track (“DNT”) signal.

Please note that our websites may not recognize or take action in response to DNT signals from Web browsers. At this time, there is no universally accepted standard for what a company should do when a DNT signal is detected. In the event a final standard is established, we will assess how to appropriately respond to these signals.

For more detailed information about cookies, Do-Not-Track and other tracking technologies, please visit allaboutcookies.org and allaboutdnt.com.

Third Party Data Collection

This may also include cookies placed by third parties, to deliver tailored information and content which may be of interest to you, such as promotions or offerings, when you visit third-party websites after you have left our websites.

Social Media Features and Widgets

Our websites include social media features, such as Facebook’s “Like” button, and widgets, such as the “Share This” button, or interactive mini-programs that run on our site. These features are usually recognizable by their third party brand or logo and may collect your IP address, which page you are visiting on our site, and set a cookie to enable the feature to work properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.