Business Critical Services

Premium Support Services from Veritas.

COVID-19: Providing Value to Our Customers. Access Program Benefits ›

Business Critical Services Premier

 

Business Critical Services extend beyond rapid break-fix technical support.  With proactive services and specialized support staff that develop an understanding of your business IT needs, our Business Critical Services help stabilize your infrastructure, optimize your IT operations, and provide rapid response when you need it.

Gain a champion inside Veritas Support.

 

  • Your Business Critical Account Manager (BCAM) acts as a single point of contact to manage your support experience.
  • Coordinates quarterly business reviews and success plans.
  • Customizes Support Services to fit your business needs.
  • Coordinates more seamless software upgrades.
  • Helps organize Proactive Support delivery.
  • Acts as a trusted advisor to help you succeed.

Priority access to experienced technicians.

 

  • Your issues get priority treatment.
  • Only highly proficient engineers are assigned to resolve your issues.
  • BCAM oversight helps you get the best Veritas has to offer.
  • Reduces risk.
  • Mitigates the impact of failure.
  • Improves stability and reliability.

Win with proactive planning and management.

 

  • Our engineers work with you to optimize your Veritas environment to suit your business needs.
  • Minimizes downtime by identifying potential issues before they impact performance.
  • Use each product feature fully to get the most value from your software investment.

Business Critical Services Remote Product Specialist

 

Personalize your support experience with dedicated product experts.

 

With deep knowledge of your solution and familiarity with your IT environment, the Remote Product Specialist (RPS) can help get your mission critical application up and running as quickly as possible in the event of an issue or an unplanned outage.

The Veritas Business Critical Services Remote Product Specialist offering includes an assigned, product expert to personalize your support experience.

In addition to priority call queuing, you’ll have access to the product expert who will understand your products and has a deep understanding of your unique IT environment. In the event of an unplanned outage, this hands-on knowledge helps your environment get back online as quickly as possible.

Key Benefits

  • Direct access to an assigned engineer with deep product expertise and personalized knowledge of your IT environment.
  • Priority call queuing and expedited access to more proficient support engineers.
  • Rapid-issue diagnosis and problem resolution.

 

Business Critical Services Business Critical Account Management

 

BCS Business Critical Account Management (BCS BCAM) is Veritas’ most comprehensive account management support offering. BCS BCAM features an assigned account manager to facilitate personalized support for all BCS covered products throughout a region.

BCS BCAM establishes a proactive partnership offering customers:

  • Simplified operations – An assigned account manager ensures the entire support experience goes smoothly.
  • Reduced downtime and lower risk – Proactive support management, priority response and rapid issue resolution from our most proficient technical support engineers.
  • Maximized investment value - Hands-on labs based training and specialized learning opportunities sharpen skills, improves product knowledge and helps assure effective and efficient operations practices.

 

Additional Resources

 

Modernizing Data Protection

ESG and Veritas discuss changes in the digital business.

Gartner Magic Quadrant

Veritas named a 14-times Leader in the 2019 Gartner Magic Quadrant for Data Center Backup and Recovery Solutions.

The Truth in Cloud Report

1,645 cloud architects reveal their challenges and successes in dealing with backup and data protection.

Learn more about how Business Critical Services can help you with your business needs.