Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Restarting the Item Synch task

After you configure the Item Synch message service settings you can restart the Item Synch task to trigger Folder Sync to check whether a provisioned archive account exists for each mailbox. Folder Sync does not perform folder synchronizations for a mailbox until it has confirmed that a provisioned account exists for the mailbox in your company's Enterprise Vault.cloud archive.

Note:

You must also restart the Item Synch task if you make changes to the Folder Sync configuration file ArchiveAcceleratorSynchService.exe.config.

A restart of the Item Synch task triggers a check for provisioned archive accounts if at least 60 minutes have passed since the provisioned accounts were last checked.

To restart the Item Synch task

  1. On the Folder Sync server, click Start > All Programs > ArchiveTools> ArchiveTools Management Console.
  2. In the left pane of the Management Console, expand the Archive Accelerator node.
  3. Select the Task List folder.
  4. In the Task List pane, right-click the Item Synch folder and select Stop.
  5. Wait for the status of the Item Synch task to change to Stopped. If necessary, click Refresh in the Actions pane to refresh the display.
  6. In the Task List pane, right-click the Item Synch folder and select Start.

    Confirm that the status of the Item Synch task changes back to Started. If necessary click Refresh in the Actions pane to refresh the display.

    Note:

    If the mailbox account synchronization has succeeded for a mailbox, the mailbox database table in the ArchiveTools Management Console shows the account ID in the Account ID column.