Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

About the Folder Sync Mailbox Report

The ArchiveTools Management Console can display a ArchiveTools Folder Sync Mailbox Report, which shows the status of each mailbox that Folder Sync has processed. The report includes a list of the folders that have been synchronized for each mailbox. You can click a folder in the list to view a child report, the ArchiveTools Folder Sync Folder Report. The Folder Report shows details of the emails that Folder Sync has processed for the selected folder.

Table: Contents of the ArchiveTools Folder Sync Mailbox Report lists the information that the Folder Sync Mailbox Report includes.

Table: Contents of the ArchiveTools Folder Sync Mailbox Report

Column heading

Description

Mailbox name

The display name of the mailbox for which information is provided.

Mailbox Identity

An integer that identifies this mailbox.

Archived

True: Folder Sync has established that a provisioned account exists in Enterprise Vault.cloud.

False: Folder Sync has been unable to identify a provisioned account exists in Enterprise Vault.cloud.

Status

A code that indicates the folder synchronization status, as follows:

  • 1 - To be started. Folder synchronization has not run.

  • 2 - Started. Folder synchronization is in progress.

  • 3 - Stopped. Item Synch task stopped while folder synchronizations were in progress.

  • 4 - Completed. Folder synchronization finished successfully.

  • 5 - Erred. An error occurred during processing. See the Event log column of the Folder Sync mailbox database entry for details.

    See Checking the Folder Sync synchronization status from the ArchiveTools Management Console.

  • 6 - Deleted. Unable to resolve the mailbox distinguished name in Active Directory.

  • 0 - To be synchronized. This status may occur if the Item Synch task is interrupted while synchronizing the Folder Sync database with Active Directory.

Time of First Sync

The date and time when the first successful synchronization of the mailbox completed.

Time of Last Sync

The date and time when the most recent successful synchronization of the mailbox completed.

Time Started

The date and time when the most recent synchronization attempt started.

Time Stopped

The date and time when the most recent synchronization attempt finished.

Folder List

Click the Expand icon to see a list of folders that Folder Sync processed in the last synchronization.

Click any folder in the list to view a ArchiveTools Folder Sync Folder Report for the folder. The Folder Report lists details of the items that Folder Sync processed for the selected folder.

To return to the parent mailbox report, click the left arrow button above the folder report's title in the main pane.