Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

About the Folder Sync job list

A Folder Sync folder synchronization event runs a separate synchronization job for each selected mailbox that it processes. The Job List node of the ArchiveTools Management Console presents a dynamic record of all the Folder Sync jobs that have run or that are currently executing, with details about each job.

Table: Folder Sync job list column descriptions describes the information that the Folder Sync job list table presents for each job.

Table: Folder Sync job list column descriptions

Column heading

Description

Job

The unique job number of this job.

Started

The date and time when the job started.

Stopped

The date and time when the job stopped.

Target

The display name of the mailbox that was the target of this job.

Sub Target

The folder that the job is processing, or last processed.

Processed

The number of messages and folders that were processed.

Erred

The number of errors that occurred during processing

Event

The most recent error message that is associated with this job.

Job Status

One of Completed, Erred, or Interrupted.

Last Update

The last occurrence of an update to any column in this job row.

Server

The name of the server that is running the Folder Sync application.

Job Source

The source of the job:

  • Manual: A run now synchronization

  • Schedule: A scheduled synchronization.

Task Name

For Folder Sync the task name is always Item Synch.

Job Type

Indicates whether Messages or Folders have been processed.

Report Only

Whether the job ran in Report Only mode.

Info

The number of folders and email messages that Folder Sync has sent to the web service for archiving.

Note:

This number does not indicate the number of folders or email messages that were archived at the time of the synchronization event.

Logfile

The name of the log file that is associated with the job.

See About the Folder Sync event log errors and log files.