Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Creating scheduled Folder Sync synchronization events

The Folder Sync scheduling feature lets you schedule synchronization events. Each synchronization event runs on a weekly basis. We recommend that you create a scheduled synchronization event for every day of the week.

For each event you must specify a day of the week on which to run the event, a start time, and a duration period.

To create scheduled Folder Syncsynchronization events

  1. On the Folder Sync server, click Start > All Programs > ArchiveTools> ArchiveTools Management Console.
  2. In the left pane of the Management Console, expand the Archive Accelerator node.
  3. Select the Task List folder.
  4. In the Task List pane, right-click the Item Synch folder and select Properties.
  5. On the Item Synch Properties dialog, ensure that the Item Synch Scheduling tab is selected.
  6. Click Add to create a new scheduled synchronization event.

    The Schedule New Task dialog appears.

  7. On the Schedule New Task dialog, specify the required schedule as follows:

    Time

    Select the day of the week and the time at which you want the synchronization event to start.

    The synchronization event runs at the selected day and time each week.

    Duration

    Select the duration period for the synchronization event.

    Avoid periods when the Folder Sync server is busy with system tasks such as backup.

  8. Click Add to create the synchronization event.
  9. To schedule additional synchronization events, repeat steps 6 to 8.

    To remove a scheduled synchronization event, select the task and then click Remove.

    Note:

    You cannot edit a scheduled synchronization event. If necessary, remove the event and create a new one.