Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

About the Folder Sync Status Report

The ArchiveTools Management Console includes a ArchiveTools Folder Sync Status Report which shows information about the status of processing in the last 24 hours for the mailboxes that are selected for Folder Sync processing.

Table: Contents of the ArchiveTools Folder Sync Status Report lists the information that the Folder Sync Status Report includes.

Table: Contents of the ArchiveTools Folder Sync Status Report

Section

Description

Distinct Selected Mailboxes Processed (Last 24 Hours)

Of the mailboxes that were selected for Folder Sync processing:

The count for processed, completed, started, erred, and unprocessed individual mailboxes in the last 24 hours.

Note:

If the same mailbox was processed multiple times within the 24-hour period, the mailbox is counted only once in these figures.

The mailbox numbers are shown both as a count and as a percentage of the total.

Total Mailboxes Processed (Last 24 Hours)

Of the mailboxes that were selected for Folder Sync processing:

The total count for processed, completed, started, erred, and unprocessed mailboxes in the last 24 hours.

Note:

If the same mailbox was processed multiple times within the 24-hour period, the mailbox is counted each time in these figures.

Time Since Oldest Selected Mailbox Processed

Of the mailboxes that were selected for Folder Sync processing:

The longest time that has elapsed since Folder Sync began processing any individual mailbox.

If the time is under 24 hours, the format of the value is Hours:Minutes:Seconds (HH:MM:SS)

If the time is greater than 24 hours, the format of the value is Days:Hours:Minutes:Seconds (D:HH:MM:SS)

Assuming that at least one complete folder synchronization has completed, this time provides an indicator of how long Folder Sync took to process all of the selected mailboxes.