Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Selecting the mailboxes to target for scheduled Folder Sync synchronizations

If you create scheduled Folder Sync synchronization events, you must select the mailboxes to target for scheduled folder synchronizations.

Note:

You cannot select different mailboxes for different scheduled synchronization events. If you want to perform a synchronization for an extemporary list of mailboxes, you can perform a Run Now synchronization.

Folder Sync processes the selected mailboxes in alphabetical order, as shown in the ArchiveTools Management Console. You cannot prioritize mailboxes for synchronization.

You use the ArchiveTools Management Console to select the mailboxes to target. You can also remove mailboxes from the list of targeted mailboxes, if required.

Note:

To target automatically any new mailboxes that are added between synchronizations, use the Auto Select New Targets configuration option.

See Configuring the Item Synch task's message service settings.

To select the mailboxes to target for scheduled Folder Sync synchronizations

  1. On the Folder Sync server, click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
  2. In the left pane of the Management Console, expand the Archive Accelerator node.
  3. Expand the Archive Tools node and then the Servers node.
  4. Expand the All Mailboxes node.

    The main pane then displays the mailbox database table, which shows the Folder Sync status for each mailbox in the mailbox database.

  5. In the mailbox database table, select one or more mailboxes that you want to target for folder synchronization.

    To select multiple mailboxes, hold down the Ctrl key while you select the mailboxes. To select multiple consecutive mailboxes, hold down the Shift key while you select the mailboxes.

  6. Right-click any one of the mailboxes that you selected, and choose Select for Sync.
  7. To confirm that the mailboxes are selected, you can examine the Selected column of the table. This column displays True for all of the mailboxes in the mailbox database that are targeted for scheduled synchronization.

    Note:

    To refresh the information in the mailbox database table, click Refresh under Actions in the right pane.

To remove mailboxes from the list of mailboxes that are targeted for scheduled Folder Sync synchronizations

  1. On the Folder Sync server, click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
  2. In the left pane of the Management Console, expand the Archive Accelerator node.
  3. Expand the Archive Tools node and then the Servers node.
  4. Expand the All Mailboxes node.

    The main pane then displays the mailbox database table, which shows the Folder Sync status for each mailbox in the mailbox database.

  5. In the mailbox database table, select one or more mailboxes that you want to remove from folder synchronization.

    To select multiple mailboxes, hold down the Ctrl key while you select the mailboxes. To select multiple consecutive mailboxes, hold down the Shift key while you select the mailboxes.

  6. Right-click any one of the mailboxes that you selected, and choose Select for Sync.
  7. The Select Mailboxes for Sync dialog lists the mailboxes you selected. Clear Select at the bottom of the dialog, and click OK.

    Note:

    You must clear the Select check box, otherwise the mailboxes are selected for synchronization.

  8. To confirm that the mailboxes are now unselected, examine the Selected column of the mailbox database table. This column displays False for all of the mailboxes in the mailbox database that are not targeted for scheduled synchronization.

    Note:

    To refresh the information in the mailbox database table, click Refresh under Actions in the right pane.