Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Configuring the Item Synch task's message service settings

As part of the initial configuration of Folder Sync you must configure the settings for the Item Synch task's message service.

To configure the Folder Sync Item Synch task's message service settings

  1. Log on to the Folder Sync server using the Folder Sync service account credentials.
  2. Click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
  3. In the left pane of the Management Console, expand the Archive Accelerator node.
  4. Select the Task List folder.
  5. In the Task List pane, right-click the Item Synch folder and select Properties.
  6. On the Item Synch Properties dialog, select the Message Service Settings for computer_name tab.
  7. Enter the required configuration information on the Message Service Settings tab. See the following table for more information:

    Mailbox Settings

    Process Deleted Items folder. Select this option if you want to provide Folder Sync users with a Deleted Items folder in Personal.cloud:

    • If this check box is selected, any items that are moved to the Deleted Items Folder in Outlook appear in the Deleted Items Folder in Personal.cloud after synchronization.

    • If this check box is cleared, the Deleted Items Folder does not appear with the other synchronized folders in Personal.cloud. Items that are moved to the Deleted Items Folder in Outlook remain in the original mailbox folder in Personal.cloud after synchronization.

    Deselect Disabled Mailboxes: Select this option if you want to prevent Folder Sync from synchronizing disabled mailboxes.

    Enterprise Vault.cloud Data Center Location

    This setting must specify the geographical location of your Enterprise Vault data center.

    Server: In the drop-down list, select the geographical location of your Enterprise Vault data center.

    Folder Sync then populates the data center location box with the appropriate value.

    Note:

    If your data center location is not listed or if you are unsure about what to select, contact Veritas Support.

    Enterprise Vault.cloud Admin Service Account

    Username: Type the user name for the Enterprise Vault.cloud Administration Console service account, in the format administrator@company.com.

    Password: Type the password for the account.

    Use SSL

    Use SSL: Select this option if you want to use a secure connection between the Folder Sync server and the Enterprise Vault.cloud archive server.

    Exchange/Office 365 Service Account

    Username: Click Select Account and then enter the credentials for your prepared Office 365 service account.

    EWS Endpoint: Use the supplied value for the Exchange Web Services endpoint:

    https://outlook.office365.com/EWS/Exchange.asmx

    PowerShell Endpoint: Use the supplied value for the PowerShell endpoint:

    https://ps.outlook.com/powershell

    PowerShell Authentication: Leave the authentication value set to Basic.

    Service Options

    Auto Select New Mailboxes: Select this option if you want scheduled Folder Sync synchronizations to target any new mailboxes that are added between the synchronizations. For every newly added mailbox, Folder Sync sets the Selected value to True in the mailbox database table.

    Note:

    If you select this option before Folder Sync has performed its first scheduled synchronization, Folder Sync also sets the Selected value to True for all existing Office 365 mailboxes. Scheduled synchronizations target all existing mailboxes in addition to any newly added ones.

    If you select this option after Folder Sync has performed its first scheduled synchronization, Folder Sync does not change the Selected value for existing mailboxes. Only newly added mailboxes are targeted automatically.

    Note:

    Do not select the Auto Select New Mailboxes option unless you have sufficient Folder Sync licenses for the provisioned Personal.cloud users in your Office 365 environment.

    Concurrent Mailboxes: Select the number of threads to use for concurrent mailbox synchronizations. The default value of 30 is recommended for most configurations.

    Test Connection

    Test Connection: When you have entered all of the configuration information, click Test Connection to test whether Folder Sync can make the connection to your Enterprise Vault.cloud company with the supplied details.

  8. When you have successfully tested the connection, click OK.

    Then continue with the remaining configuration steps: