Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide
- Requirements for Folder Sync
- Preparing the service accounts
- Installing and configuring Folder Sync
- Running and scheduling Folder Sync synchronizations
- Performing a "Run Now" Folder Sync synchronization
- Monitoring and managing Folder Sync
- Troubleshooting Folder Sync
Folder Sync fails to work for some mailboxes
For Folder Sync to synchronize folders and their contents in a timely manner, the Folder Sync scheduler must run events on a daily basis. The events should be run with as near to a 24-hour duration as possible. Bear in mind that you should avoid running events at times of high server demand, such as when Folder Sync server backups are run.
Folder Sync does not perform folder synchronizations on mailboxes for which it cannot identify a provisioned account ID in Enterprise Vault.cloud. If Folder Sync has not found a provisioned account ID for a mailbox, then the ArchiveTools Management Console shows the following in the entry for the mailbox database under Archive Accelerator > > :
The Account ID column is empty.
After an attempted folder synchronization, the Event Log column shows the error No Account ID has been specified.
To fix this condition, ensure that Enterprise Vault.cloud has provisioned an archive account for the mailboxes, and then let Folder Sync perform a check for the provisioned mailbox accounts.
Folder Sync performs a check for provisioned mailbox accounts in the following circumstances:
When thetask starts, if at least 60 minutes have passed since it last checked the mailbox accounts.
If no scheduled folder synchronization is running and at least 60 minutes have passed since a scheduled folder synchronization completed.