Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Folder Sync fails to work for some mailboxes

For Folder Sync to synchronize folders and their contents in a timely manner, the Folder Sync scheduler must run events on a daily basis. The events should be run with as near to a 24-hour duration as possible. Bear in mind that you should avoid running events at times of high server demand, such as when Folder Sync server backups are run.

Folder Sync does not perform folder synchronizations on mailboxes for which it cannot identify a provisioned account ID in Enterprise Vault.cloud. If Folder Sync has not found a provisioned account ID for a mailbox, then the ArchiveTools Management Console shows the following in the entry for the mailbox database under Archive Accelerator > ArchiveTools > Servers:

  • The Account ID column is empty.

  • After an attempted folder synchronization, the Event Log column shows the error No Account ID has been specified.

To fix this condition, ensure that Enterprise Vault.cloud has provisioned an archive account for the mailboxes, and then let Folder Sync perform a check for the provisioned mailbox accounts.

Folder Sync performs a check for provisioned mailbox accounts in the following circumstances:

  • When the Item Synch task starts, if at least 60 minutes have passed since it last checked the mailbox accounts.

  • If no scheduled folder synchronization is running and at least 60 minutes have passed since a scheduled folder synchronization completed.