Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

Checking the Folder Sync synchronization status from the ArchiveTools Management Console

You can check the Folder Sync synchronization status for all your Office 365 mailboxes from the ArchiveTools Management Console.

To check the Folder Sync synchronization status from the ArchiveTools Management Console

  1. On the Folder Sync server, click Start > All Programs > ArchiveTools > ArchiveTools Management Console.
  2. In the left pane of the Management Console, expand the Archive Accelerator node.
  3. Expand the Archive Tools node.
  4. Expand the Servers node.
  5. Expand the All Mailboxes node.

    In the main pane the columns of the mailbox database table provide the following information for each mailbox.

    Note:

    The ArchiveTools Management Console does not automatically update statuses for the table. Click Refresh to update the synchronization status.

    Display Name

    The mailbox display name.

    Mailbox DN

    The Distinguished Name of the mailbox.

    Account ID

    Displays the ID of the provisioned account in Enterprise Vault.cloud, if Folder Sync has identified a provisioned account.

    Note:

    If the entry is blank, Folder Sync has not identified a provisioned account for the mailbox, and folder synchronizations do not proceed.

    Primary Email

    The primary email address for the mailbox.

    Started

    The last date and time when the latest folder synchronization started.

    Finished

    The date and time when the latest folder synchronization completed.

    Last Completed

    The date and time of the last occasion on which folder synchronization completed.

    Archived

    True: Folder Sync has established that a provisioned account exists in Enterprise Vault.cloud.

    False: Folder Sync has not identified a provisioned account in Enterprise Vault.cloud.

    Selected

    True: The mailbox is selected for a scheduled synchronization.

    False: The mailbox is unselected for scheduled synchronization.

    Status

    Indicates the folder synchronization status, as follows:

    • To be started. Folder synchronization has not run.

    • Started. Folder synchronization is in progress.

    • Stopped. The Item Synch task stopped while folder synchronizations were in progress.

    • Completed. Folder synchronization finished successfully.

    • Erred. An error occurred during processing. See the Event Log column for details.

    • Deleted. Unable to resolve the mailbox distinguished name in Active Directory.

    • To be synchronized. This status may occur if the Item Synch task is interrupted while synchronizing the Folder Sync database with Active Directory.

    Event Log

    An event log error that was generated for Folder Sync for this mailbox.