Enterprise Vault.cloud™ Folder Sync 1.12 Administration Guide

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Overview
    1.  
      About this guide
    2.  
      About Folder Sync 1.12
    3.  
      Revision history
    4.  
      Prerequisite knowledge
  2. Requirements for Folder Sync
    1.  
      Folder Sync Microsoft SQL Server requirements
    2.  
      Requirements for the server on which Folder Sync is installed
  3. Preparing the service accounts
    1.  
      About the service accounts that Folder Sync requires
    2.  
      Preparing the Folder Sync service account
    3.  
      Preparing the Office 365 service account
  4. Installing and configuring Folder Sync
    1.  
      About installing and configuring Folder Sync
    2.  
      Installing the Folder Sync application
    3.  
      Configuring the initial setup of Folder Sync
    4.  
      Configuring the Item Synch task's message service settings
    5.  
      Processing Office 365 shared mailboxes
    6.  
      Restarting the Item Synch task
  5. Running and scheduling Folder Sync synchronizations
    1.  
      About performing and scheduling Folder Sync synchronizations
    2. Performing a "Run Now" Folder Sync synchronization
      1.  
        About the Reset Mailbox(es) option
    3.  
      Configuring scheduled Folder Sync synchronizations
    4.  
      About Folder Sync scheduling and choosing a scheduling strategy
    5.  
      Creating scheduled Folder Sync synchronization events
    6.  
      Selecting the mailboxes to target for scheduled Folder Sync synchronizations
    7.  
      Changing the iterative restart period for scheduled Folder Sync synchronization events
  6. Monitoring and managing Folder Sync
    1.  
      About monitoring and managing Folder Sync
    2.  
      Checking the Folder Sync synchronization status from the ArchiveTools Management Console
    3.  
      About the Folder Sync job list
    4.  
      Viewing the Folder Sync job list
    5.  
      About the Folder Sync Mailbox Report
    6.  
      Viewing the Folder Sync Mailbox Report
    7.  
      About the Folder Sync Status Report
    8.  
      Viewing the Folder Sync Status Report
    9.  
      Disabling or enabling Folder Sync from the Administration Console
    10.  
      Viewing the Folder Sync synchronization status of an account from the Administration Console
  7. Troubleshooting Folder Sync
    1.  
      About the Folder Sync event log errors and log files
    2.  
      Folder Sync fails to work for some mailboxes
    3.  
      Troubleshooting occasional timeouts of the Folder Sync service

About Folder Sync 1.12

Folder Sync1.12 is an Enterprise Vault.cloud add-on application that synchronizes users' Office 365 mailbox folder structures to Personal.cloud.

Note:

Folder Sync 1.12 supports Office 365 mailbox folder synchronization only. You cannot upgrade from a previous version of Folder Sync to this version.

A Folder Sync synchronization does the following for each targeted mailbox, if the mailbox has a provisioned account in your company's Enterprise Vault.cloud archive:

  • It synchronizes the mailbox's folder structure to Personal.cloud.

  • It moves the archived items in Personal.cloud to their synchronized folders.

If users create, rename, or move mailbox folders, or move items between folders, Folder Sync updates the folder structure and the item locations during subsequent synchronizations.

Following the application installation the Folder Sync configuration takes you through the steps to create the SQL Server database and installs the Folder Sync's ArchiveTools Management Console. You can then use the Management Console to configure the connections with Enterprise Vault.cloud and Office 365.

The ArchiveTools Management Console then lets you run, schedule, and manage the Item Synch task that performs the mailbox folder synchronizations. A synchronization can be started manually at any time. You can also set up regular scheduled synchronizations. The scheduled synchronizations can be set to target automatically any new mailboxes that get added between synchronizations.

Note:

Personal.cloud supports up to 6,000 folders. When users access Personal.cloud, they may experience a significant loading time if their mailbox has a large number of folders. For more than 4,000 folders, a user may experience a loading time of up to 5 minutes.

Folder Sync is purchasable on a per-user basis. Contact your Enterprise Vault.cloud support representative for more information about purchasing the service.