Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

Configuring alert settings

This section provides the procedure to configure the SNMP, SMTP, and Call Home server settings using the Settings > Notification > Alert Configuration page.

To configure the SNMP, SMTP, and Call Home server settings

  1. Log on to the NetBackup Appliance Web Console.
  2. Click Settings > Notification > Alert Configuration.

    The system displays the Alert Configuration page.

    The Alert Configuration page is divided into three sections to enable and provide details for SNMP, SMTP, and Call Home.

  3. In the Notification Interval field, enter the time interval in 15-minute increments between two subsequent notifications for SNMP, SMTP, and Call Home alert configurations.
  4. Enter the SNMP settings in the provided fields.
  5. Enter the SMTP settings in the provided fields.

    The appliance uses the global server settings to send email notifications to the SMTP server that you specify.

  6. Enter the Call Home settings in the provided fields.
  7. Click Save, to save the SNMP, SMTP, and Call Home settings.