Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (7.4.2, 3.2, 1.3)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5250,Veritas 5330,Veritas 5240,Veritas 5230

About the client agent

The client agent constantly monitors the appliance hardware and software components. It responds to critical events by collecting problem diagnostics data, system health data, and inventory data and transmitting it securely to Veritas via the Call Home infrastructure. Veritas Support uses the data to aid in diagnostics and troubleshooting.

Appliance hardware monitoring

Call Home monitors the following hardware components as they apply to your specific appliance model:

  • CPU

  • Disk

  • Fan

  • Power supplies

  • Environmental telemetry data

    • System temperatures

    • System voltages

    • Fan speeds

    • BBU charge status

  • RAID controllers

  • RAID volume groups

  • System temperature

  • System board components by the Integrated Platform Management Interface (IPMI) and the Baseboard Management Controller (BMC) chip

  • Storage subsystems (shelves and interconnects)

Appliance software monitoring

Software monitoring is based on the appliance model of the monitoring agent.

The client agent monitors the following types of data specific to application configuration and performance.

  • Capacity utilization

  • Firmware

  • MSDP performance

  • Application versions

  • Operating system packages

  • Patches, updates, and Emergency Engineering Binaries (EEBs)