Veritas™ Appliance AutoSupport Reference Guide
- Product overview
- Call Home security
- Configuring client settings on NetBackup and Access appliances
- Configuring client settings on a Flex appliance
- Using the MyAppliance portal
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
About the client agent
The client agent constantly monitors the appliance hardware and software components. It responds to critical events by collecting problem diagnostics data, system health data, and inventory data and transmitting it securely to Veritas via the Call Home infrastructure. Veritas Support uses the data to aid in diagnostics and troubleshooting.
Call Home monitors the following hardware components as they apply to your specific appliance model:
Environmental telemetry data
BBU charge status
RAID volume groups
System board components by the Integrated Platform Management Interface (IPMI) and the Baseboard Management Controller (BMC) chip
Storage subsystems (shelves and interconnects)
Software monitoring is based on the appliance model of the monitoring agent.
The client agent monitors the following types of data specific to application configuration and performance.
Operating system packages
Patches, updates, and Emergency Engineering Binaries (EEBs)