Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

Frequently asked questions

Which Veritas appliances support Veritas AutoSupport

AutoSupport functionality is currently implemented in the appliance(s) listed at the following link.

See AutoSupport supported platforms.

Note:

Appliances running on earlier versions of software can upgrade to the latest appliance-specific software release for proactive hardware monitoring capabilities.

Is Veritas AutoSupport a free service?

Yes. Veritas AutoSupport is included at no extra cost with the maintenance services purchased with the appliance. Veritas AutoSupport is aimed to improve the registration and support experience for appliance customers. The long term mission of AutoSupport is to provide high reliability, availability, and serviceability to the Veritas appliance.

Does AutoSupport allow remote changes or monitoring of any process, operation, or functionality on the device?

Current appliance releases do not provide any remote access or configuration change capability.

Does the appliance verify any certificate revocation lists (CRL) when it connects to the service?

Veritas does not validate client-side certificates, as they are self-signed.

Is the AutoSupport service certificate issued by a trusted certification authority?

Yes, server certificates are issued by a trusted authority.

Does the appliance support local root certificate authorities so that it can be intercepted and scanned, and block content of the HTTPS flow?

No. Veritas appliance does not support any local certificate authority.

Can the Call Home process submit any data that is stored on the NetBackup target volumes?

No. The Call Home data collector only looks at volume performance metadata and does not inspect the content of the data that is stored on the volumes.

Can you provide assurance that a file cannot be copied from the appliance and transmitted?

The system is designed to sweep a designated directory structure for files to be packaged as part of the DataCollect process. A file can possibly be copied to that directory structure and subsequently transmitted to Veritas. However, the timing of such a process is precise, and the data is not held for any length of time before transmission.

Is Call Home an outbound connection only?

Yes. Call Home is an outbound-only connection.