Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (7.4.2, 3.2, 1.3)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5250,Veritas 5330,Veritas 5240,Veritas 5230

Frequently asked questions

Which Veritas appliances support Veritas AutoSupport

AutoSupport functionality is currently implemented in the appliance(s) listed at the following link.

See AutoSupport supported platforms.


Appliances running on earlier versions of software can upgrade to the latest appliance-specific software release for proactive hardware monitoring capabilities.

Is Veritas AutoSupport a free service?

Yes. Veritas AutoSupport is included at no extra cost with the maintenance services purchased with the appliance. Veritas AutoSupport is aimed to improve the registration and support experience for appliance customers. The long term mission of AutoSupport is to provide high reliability, availability, and serviceability to the Veritas appliance.

Does AutoSupport allow remote changes or monitoring of any process, operation, or functionality on the device?

Current appliance releases do not provide any remote access or configuration change capability.

Does the appliance verify any certificate revocation lists (CRL) when it connects to the service?

Veritas does not validate client-side certificates, as they are self-signed.

Is the AutoSupport service certificate issued by a trusted certification authority?

Yes, server certificates are issued by a trusted authority.

Does the appliance support local root certificate authorities so that it can be intercepted and scanned, and block content of the HTTPS flow?

No. Veritas appliance does not support any local certificate authority.

Can the Call Home process submit any data that is stored on the NetBackup target volumes?

No. The Call Home data collector only looks at volume performance metadata and does not inspect the content of the data that is stored on the volumes.

Can you provide assurance that a file cannot be copied from the appliance and transmitted?

The system is designed to sweep a designated directory structure for files to be packaged as part of the DataCollect process. A file can possibly be copied to that directory structure and subsequently transmitted to Veritas. However, the timing of such a process is precise, and the data is not held for any length of time before transmission.

Is Call Home an outbound connection only?

Yes. Call Home is an outbound-only connection.