Due to Tropical Storm Nicole, you may experience longer than normal hold times when contacting us via phone. Please access our web resources at veritas.com/support. There you can research an issue, check case status, update your case, or submit a new case. We apologise for any inconvenience, and thank you for your patience.
How can we help?
Use one of our support options below to seek assistance from Veritas.
Veritas Verified Support | Telephone: 1-833-266-5108
Hours of operation and contact numbers
Contact Center: Outbound Calls from Veritas Customer Care and Technical Support
Due to recent Contact Center platform changes, the caller ID may display as an international phone number for some calls.
Veritas Verified Support
If dialing into Veritas Verified Support, provide your Veritas Verified Support ID so that you will be placed in the correct queue and will receive US-based Technical Support.
Hello! We noticed that while you have a Veritas Account, you aren't yet registered to manage cases and use chat. Contact us for help registering your account
Chat is available in English only.
Chat is currently not available. Please check back on Monday when our supported chat hours begin.
Please select from the list below to check availability.
Only chat-supported case types are listed.
Hours of operation: 24 hours per day, depending on agent availability.
Only chat-supported cases are listed.
Technical Chat Support is only available for the Backup Exec Product Family. Hours of operation: Monday-Friday: 24 hours per day.
Only chat-supported request types are listed.
Only chat-supported products are listed.
Veritas Backup Exec Technical Support is extending Chat service hours to 24 x 5 (Monday to Friday) providing enhanced flexibility for our Customers. For faster resolution, all low severity issues will be handled in chat, where business operations have not been adversely affected, or for enhancement requests. For responsive support, start a Chat now.