Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

About the NetInsights Console

The Veritas NetInsights Console is SaaS-based platform that allows users to manage Veritas usage and license entitlements. NetInsights uses product diagnostic and support data to offer insights about the operational health of Veritas systems in a single interface.

The NetInsights Console uses the AutoSupport architecture and requires Call Home to be configured and enabled on your appliance. For more information about NetInsights, see the Veritas Usage Insights for NetBackup Getting Started Guide.

Figure: AutoSupport architecture and NetInsights Console

AutoSupport architecture and NetInsights Console
About System Health Insights portal

Veritas System Health Insights, a part of Veritas NetInsights Console, enables you to monitor the health and operational state of your appliances and receive targeted recommendations to maintain maximum reliability and uptime. It uses artificial intelligence and machine learning to analyze the Call Home data and suggest improvements. You can register your appliances and access the System Health Insights portal at https://netinsights.veritas.com.

To access the System Health Insights portal perform the following steps:

  1. Open https://netinsights.veritas.com/ in a browser.
  2. Sign in using your Veritas Account Manager credentials.
  3. Click System Health Insights.

All appliances must be registered to the System Health Insights portal. For more information, see the Veritas System Health Insights User Guide.