Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (7.4.2, 3.2, 1.3)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5250,Veritas 5330,Veritas 5240,Veritas 5230

About the NetBackup Product Improvement Program

The NetBackup Product Improvement Program is a feature that allows NetBackup to collect deployment and usage data periodically. The collected information helps identify how customers deploy and use NetBackup. For example, the collected data assists in identifying which features are used most often and what the usage patterns of those common features are. The aggregated data allows the NetBackup development and support teams to plan product improvements for ease of use, performance, installation, and many other product areas.

Participation in the Product Improvement Program is enabled by default on NetBackup appliances, with the default AutoSupport Call Home functionality. Disabling Call Home also disables the extended collection of product telemetry data.

The data that is collected and transmitted includes deployment and usage information, as follows:

Deployment information:

  • Hardware and software configuration specifics of each server:

    • IP address, IP type

    • Fully qualified domain name (FQDN)

    • Alias, host name, host ID, platform, and architecture

  • CPU name, type, clock speed, etc.

  • Time zone

  • Environmental language

  • Operating system version level

  • Memory size

  • Licensed NetBackup software version

  • Licensed NetBackup software features and installed packages

  • Additional Veritas packages that are installed

  • NetBackup Appliance deployment information

Usage information:

  • Client counts by policy type and platform

  • Media server counts by NetBackup version and platform

  • Policy count by policy type

  • Media counts by media on hold and retention level

  • Storage Lifecycle Policy (SLP) counts by operation type