Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

About the NetBackup Product Improvement Program

The NetBackup Product Improvement Program is a feature that allows NetBackup to collect deployment and usage data periodically. The collected information helps identify how customers deploy and use NetBackup. For example, the collected data assists in identifying which features are used most often and what the usage patterns of those common features are. The aggregated data allows the NetBackup development and support teams to plan product improvements for ease of use, performance, installation, and many other product areas.

Participation in the Product Improvement Program is enabled by default on NetBackup appliances, with the default AutoSupport Call Home functionality. Disabling Call Home also disables the extended collection of product telemetry data.

The data that is collected and transmitted includes deployment and usage information, as follows:

Deployment information:

  • Hardware and software configuration specifics of each server:

    • IP address, IP type

    • Fully qualified domain name (FQDN)

    • Alias, host name, host ID, platform, and architecture

  • CPU name, type, clock speed, etc.

  • Time zone

  • Environmental language

  • Operating system version level

  • Memory size

  • Licensed NetBackup software version

  • Licensed NetBackup software features and installed packages

  • Additional Veritas packages that are installed

  • NetBackup Appliance deployment information

Usage information:

  • Client counts by policy type and platform

  • Media server counts by NetBackup version and platform

  • Policy count by policy type

  • Media counts by media on hold and retention level

  • Storage Lifecycle Policy (SLP) counts by operation type