Veritas™ Appliance AutoSupport Reference Guide
- Product overview
- Call Home security
- Configuring client settings on NetBackup and Access appliances
- Configuring client settings on a Flex appliance
- Using the MyAppliance portal
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
Settings > Notifications > Alert Configuration
The Settings > Notifications > Alert Configuration page provides you with one location from where you can enable SNMP, SMTP, and Call Home alert notifications. The page is divided into three sections. Each section is dedicated to provide details for SNMP, SMTP, and Call Home alert notifications.
Under Alert Configuration is the Notification Interval field. You must enter the time interval in minutes between two subsequent notifications for the SNMP and the SMTP configurations. The time interval should be in multiples of 15 and it should not be zero.
Table: SNMP Server Configuration settings lists the fields from the SNMP (Simple Network Management Protocol) section of the page.
Table: SNMP Server Configuration settings
Enter the SNMP Server host name. You can enter a host name or an IP address to define this computer. The IP address can be an IPv4 or IPv6 address. Only global-scope and unique-local IPv6 addresses are allowed.
Notification of the alerts or traps that are generated in the appliance are sent to this SNMP manager.
The NetBackup appliance supports all the SNMP servers in the market. However, the ManageEngine™ SNMP server and the HP OpenView SNMP server are tested and certified for version 2.6.
Enter the SNMP Server port number. The default port is 162.
Your firewall must allow access from the appliance to the SNMP server through this port.
Enter the community to which the alerts or traps are sent. For example, Backup Reporting Department.
You can enter a value that you configured on your SNMP server. For example, your company name. If you do not expect to disclose your company name, Veritas provides the system-defined values including: admin_group, public, and private. The default is public.
The SNMP MIB file serves as a data dictionary that is used to assemble and interpret SNMP messages. If you configure SNMP, you must import the MIB file into the monitoring software so that the software can interpret the SNMP traps. You can view the details of the MIB file from the SNMP Server Configuration pane. To view details about the SNMP MIB file, click. An SNMP MIB file opens.
For information on how to send a test SNMP trap after configuration, see the following technical article on the Veritas Support website:
The SMTP mail server protocol is used for outgoing email. You can configure SMTP from the NetBackup Appliance Web Console ().
You can also use the following command in the appliance shell menu to configure the SMTP server and add a new email account:
Main_Menu > Settings > Alerts > Email SMTP Add Server [Account] [Password], where Server is the host name of the target SMTP server that is used to send emails. [Account] and [Password] are optional parameters to identify the name of the account and the account password if authentication is required.
For more information, see the related documentation of your appliance.
Starting with release 3.1.2, you can configure the SMTP port and set encryption.
You can use the following commands in the appliance shell menu to configure encrypted communication with the SMTP server:
Main_Menu > Settings > Alerts > Email SMTP ConfigurePort    [custom]
Main_Menu > Settings > Alerts > Email SMTP Encryption [Disable] [Enable]
You can use the following command to view the SMTP port number and encryption configuration details.
Main_Menu > Settings > Alerts > Email Show
Table: SMTP server configuration settings lists the fields from the SMTP section of the NetBackup Appliance Web Console.
Table: SMTP server configuration settings
Enter the SMTP (Simple Mail Transfer Protocol) Server host name. Notifications of the alerts that are generated in Appliance are sent using this SMTP server. The IP address can be an IPv4 or IPv6 address. Only global-scope and unique-local IPv6 addresses are allowed.
You can select one of the following options:
The default SMTP port number is 25. Encryption is disabled by default.
Select Enable Encryption to use a secure connection.
Software Administrator Email
Enter the email ID of the software administrator, to receive software alerts that are specific to the Veritas NetBackup Appliance software. The email ID that you designate receives alerts for the following software conditions:
Hardware Administrator Email
Enter the email ID of the hardware administrator, to receive hardware alerts that are specific to the Veritas NetBackup Hardware Appliance. For example, enter email@example.com.
Enter the email ID to receive any replies to the alerts or the reports that the appliance sends.
Enter the user name to access the SMTP account.
Enter the password for the above mentioned SMTP user account.
You can configure this server to send email reports to a proxy server or to the Veritas Call Home server.
The following describes the supported proxy servers:
NTLM authentication in the proxy configuration is also supported.
Starting with NetBackup appliance 188.8.131.52, all email notifications that get generated by the appliance use the same SMTP settings. These emails include hardware monitoring notifications and NetBackup job notifications. The configuration settings are located under Settings > Notification > Alert Configuration in the NetBackup Appliance Web Console or Main_Menu > Settings > Alerts in the NetBackup Appliance Shell Menu. These settings override any previous SMTP setup you may have previously used to send NetBackup job notifications.
If you had already configured the appliance SMTP settings before you upgraded to NetBackup appliance 184.108.40.206, you may need to re-save the configuration in order for NetBackup to use it. In the NetBackup Appliance Web Console, go to Main_Menu > Settings > Alerts and resubmit the SMTP and SenderID settings.and click . Or in the NetBackup Appliance Shell Menu, go to
Table: Call Home Configuration settings lists the fields from the Call Home Configuration section.
Table: Call Home Configuration settings
Enable Call Home
Select this check box to enable Call Home alert configuration.
Enable Proxy Server
Select this check box to enable proxy.
Enable Proxy Tunneling
Select this check box if your proxy server supports SSL tunneling.
Enter the name of the proxy server.
Enter the port number of the proxy server.
Enter the user name to log into the proxy server.
Enter the password for the user name to log into the proxy server.
When Call Home is enabled, you can test if Call Home functions correctly by clicking theoption that is available below the Call Home configuration settings.
Theoption is active on the NetBackup Appliance Web Console only when Call Home is enabled.
The following describes the supported proxy servers:
NTLM is the supported authentication method for Call Home proxy settings.