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Appliance AutoSupport Reference Guide

Last Published: 2026-03-16

Product(s): Appliances (Version Not Specified)

Platform: Veritas 5340,Veritas 5260,Veritas 5250,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5240,Veritas 5360,Veritas 3340,Veritas 3350,Veritas 5270,Veritas 5372,Veritas 3360

Product overview
1. Overview of AutoSupport
2. About Call Home
Architecture
1. Introduction to AutoSupport architecture
2. AutoSupport components
Call Home security
Configuring AutoSupport client settings on NetBackup and Access appliances
Configuring client settings on a Flex appliance
Configuring client settings on a NetBackup Flex Scale Appliance
1. About alert management
  1. Viewing information about alerts
  2. Managing alerts
2. About AutoSupport and Call Home
NetBackup Product Improvement Program
Appendix A. Frequently Asked Questions
1. Frequently asked questions

How long the Call Home data is maintained

Veritas maintains the data collected for the maintenance life-cycle of each machine, which is typically 2 years. Data may be aggregated and anonymized for further use internally for research and development purposes beyond these timelines.