Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (7.4.2, 3.2, 1.3)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5250,Veritas 5330,Veritas 5240,Veritas 5230

How NetBackup Product Improvement Program data is transmitted

The NetBackup Product Improvement Program communicates using Secure Socket Layer (SSL) over port 443/tcp. The system needs to be able to access the host https://telemetry.veritas.com.

Example communication flow

  1. Test access and open a port to https://telemetry.veritas.com
  2. Perform a HEAD request on /data/uploader/nbupload.conf
  3. Perform a GET request on /data/uploader/nbupload.conf
  4. Perform a POST operation to /uploader/submit/nb

The client system initiates all communication. Some communications are bidirectional when the appliance requests data that is hosted on the telemetry system.

For example, the GET request provides an ability to dynamically update the collection parameters without installing or updating a normal patch or release. These dynamic updates are only collection updates, and the process does not deploy any additional code to the client. The most typical updates are changes in collection parameters, such as a command flag, or the addition of running a NetBackup command to collect additional configuration and run-time information.