Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

Enabling and disabling Call Home from the appliance shell menu

You can enable or disable Call Home from the appliance shell menu. Call Home is enabled by default.

Note:

For Call Home to work properly, you need to register your appliance. The MyAppliance portal is no longer supported with the release of the Veritas NetInsights Console and will be decommissioned. Appliance registration should be done by signing in to the NetInsights portal (https://netInsights.veritas.com) with your Veritas Account Manager credentials. For more information, see the Veritas Appliance AutoSupport Reference Guide and the Veritas NetInsights Console User Guide.

To enable or disable Call Home from the shell menu

  1. Log on to the shell menu.
  2. To enable Call Home, run the Main > Settings > Alerts > CallHome Enable command.
  3. To disable Call Home, run the Main > Settings > Alerts > CallHome Disable command.

For more information on the NetBackup appliance Main > Settings > Alerts > CallHome commands, refer to the NetBackup Appliance Commands Reference Guide.

For more information on the Access Appliance Main > Settings > Alerts > CallHome commands, refer to the Access 3340 Appliance Initial Configuration and Administration Guide.

For information about Call Home settings for the Flex 5340 Appliance refer to the following sections.

See Configuring Call Home settings.

See Deleting and disabling Call Home settings.