Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (Version Not Specified)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5350,Veritas 5330,Veritas 5250,Veritas 5240
  1. Product overview
    1.  
      Overview of AutoSupport
    2.  
      About Call Home
  2. Architecture
    1.  
      Introduction to AutoSupport architecture
    2. AutoSupport components
      1.  
        About the client agent
      2.  
        About the Veritas Appliance monitoring infrastructure
      3.  
        About the MyAppliance portal
      4.  
        About the NetInsights Console
      5.  
        Call Home data transmission
  3. Call Home security
    1.  
      Data security standards
    2.  
      How the Call Home data is transmitted
    3.  
      How the Call Home data is received and stored
    4.  
      How long the Call Home data is maintained
    5.  
      Data privacy
  4. Configuring client settings on NetBackup and Access appliances
    1.  
      Enabling and disabling Call Home from the appliance shell menu
    2.  
      Enabling and disabling Call Home from the NetBackup Appliance Web Console
    3.  
      Settings > Notifications > Alert Configuration
    4.  
      Configuring alert settings
  5. Configuring client settings on a Flex appliance
    1.  
      Viewing Call Home information
    2.  
      Configuring Call Home settings
    3.  
      Deleting and disabling Call Home settings
  6. Using the MyAppliance portal
    1.  
      Configuring the MyAppliance portal
    2.  
      Registering an appliance
    3.  
      Obtaining a copy of your Heartbeat packages
    4.  
      Unregistering an appliance
  7. NetBackup Product Improvement Program
    1.  
      About the NetBackup Product Improvement Program
    2.  
      How Veritas uses NetBackup Product Improvement Program data
    3.  
      How NetBackup Product Improvement Program data is transmitted
    4.  
      Data privacy
    5.  
      Enabling or disabling the NetBackup Product Improvement Program
    6.  
      NetBackup Product Improvement Program proxy configurations
  8. Appendix A. Frequently Asked Questions
    1.  
      Frequently asked questions

How the Call Home data is transmitted

All data that is transmitted to Veritas from an appliance is done with TLS-encrypted transmission by HTTPS PUT over port 443/tcp.

Beginning with NetBackup Appliance release 3.1 transmissions for the following services are sent to https://api.appliance.veritas.com.

  • Appliance CallHome Provisioning

  • DataCollect packages

  • Virtual Appliance Serialization data

Note:

If you configure a proxy server on the appliance, the proxy must accept connections from the above mentioned URLs in order for the AutoSupport platform to work.

The infrastructure consists of a set of endpoints with static IP address pools for data transmission.

Veritas highly recommends using DNS or fully qualified hostname resolution provisioning at the proxy and/or firewall level to reduce the chance of possible service interruptions.

If your firewalls can only register entities by IP addresses the static endpoints retain their respective dedicated IP address pools.

On the appliance make sure you enable the proxy and/or the firewall to outbound 443/TCP TLS socket connections to the following site. https://api.appliance.veritas.com.

Prior to release 3.1 the datacollect packages were sent to https://sort.veritas.com.

For more information regarding the Call Home data transmission infrastructure, see the following technical article on Veritas Support website:

https://www.veritas.com/support/en_US/article.000126756