Veritas™ Appliance AutoSupport Reference Guide

Last Published:
Product(s): Appliances (7.4.2, 3.2, 1.3)
Platform: Veritas 3340,Veritas 5340,Veritas 5150,Veritas 5250,Veritas 5330,Veritas 5240,Veritas 5230

About Call Home

Your appliance can connect with a Veritas server and upload hardware and software information. Veritas Technical Support uses this information to resolve any issues that you might report. The appliance uses the HTTPS protocol and uses port 443 to connect to the Veritas server. This feature of the appliance is referred to as Call Home. It is enabled by default.

Note:

Call Home is not required, but it serves as a critical step to proactive customer support and incident response for failures.

The following table provides more details about what happens when Call Home is enabled or disabled.

Table: What happens when Call Home is enabled or disabled

Monitoring status

Failure routine

Call Home enabled

When a failure occurs, the following sequence of alerts occur:

  • The appliance uploads all the monitored hardware and software information to a Veritas server.

  • The appliance generates the following three kinds of email alerts to the configured email address:

    • An error message by email to notify you of the failure once an error is detected.

    • A resolved message by email to inform you of any failure once an error is resolved.

    • A 24-hour summary by email to summarize all of the currently unresolved errors in the recent 24 hours.

  • Starting from software release 2.7.1, Veritas an email alert is sent if Veritas servers do not receive any Call Home data from your appliance for over 28 hours.

  • The appliance also generates an SNMP trap.

Call Home disabled

No data is sent to the Veritas AutoSupport server. Your system does not report errors to Veritas to enable faster problem resolution.