Veritas™ Appliance AutoSupport Reference Guide
- Product overview
- Call Home security
- Configuring client settings on NetBackup and Access appliances
- Configuring client settings on a Flex appliance
- Using the MyAppliance portal
- NetBackup Product Improvement Program
- Appendix A. Frequently Asked Questions
About Call Home
Your appliance can connect with a Veritas server and upload hardware and software information. Veritas Technical Support uses this information to resolve any issues that you might report. The appliance uses the HTTPS protocol and uses port 443 to connect to the Veritas server. This feature of the appliance is referred to as Call Home. It is enabled by default.
Call Home is not required, but it serves as a critical step to proactive customer support and incident response for failures.
The following table provides more details about what happens when Call Home is enabled or disabled.
Table: What happens when Call Home is enabled or disabled
Call Home enabled
When a failure occurs, the following sequence of alerts occur:
Call Home disabled
No data is sent to the Veritas AutoSupport server. Your system does not report errors to Veritas to enable faster problem resolution.