NetBackup™ Self Service Installation Guide

Last Published:
Product(s): NetBackup (10.0)

Configuration Check

After installation, check that the system is configured correctly with the Configuration Check screen (Admin >Support > Configuration Check).

Server Tab
  • Windows Service: Shows the status of the Windows services that are connected to the Self Service database. Each Windows service writes heartbeat information into the database every 5 minutes. If the database has not received a heartbeat within 7 minutes the service is highlighted in red.

    If the environment is an upgrade, you may need to click the Clear Windows Service Records hyperlink. You may have references to previous installations in red text with a status of Stopped.

    You can configure the system with multiple Windows services connected to a single database, which is a useful configuration for redundancy. Each Windows service writes three records into the Windows service table, so if for example there are two Windows services, six records are displayed.

  • Custom Task Plugins: Shows the custom tasks that are plugged into the task engine. The table has one row for NetBackup Self Service Tasks. The status of the tasks is Loaded.

  • Database: Shows the database version and most recent database change. These fields are useful in support scenarios.

  • Web server: The critical field is the Web Root Address. This field should be the URL of the home page of Self Service, as seen by a user of the system. This setting is used when you construct emails with hyperlinks into NetBackup Self Service.

  • Public web service: If the Public web service URL is incorrect the webpage displays an error message.

  • Table: The table that is displayed at the bottom of the page shows the version numbers, connection strings, and application encryption status of all the components in the system. All of the version numbers and connection strings must match; if they do not an error message is displayed. If the application key is incorrect, the application encryption status indicates this problem, and an error is displayed.

Base Settings Tab

Check that the base settings for Self Service are appropriate:

  • System Language - US-English is the only supported language option.

  • System Time Zone - choose a time zone which is an acceptable default for the majority of users

  • Image Upload - Click the image icon to open the Image Manager. The Image Manager should list the UploadedImages folder. Select the UploadedImages folder and click upload. Browse to an image file and upload the file. If the file is successfully uploaded, the image appears on the right-hand side of the Image Manager dialog.

Email Tab
  • To configure SMTP settings for outbound email, click Edit SMTP Settings.

  • Review core email addresses for the system.

  • Send test email. Click Send Test Email to send a test email from the Self Service system. For the email to be sent, a Windows service must be active, the email task must be enabled, and the SMTP settings must be correct.

  • Check the email queue. To view queued emails click Email Queue. The email queue shows any errors that are encountered with sending the email. When the mail is sent successfully it is removed from the queue.

Integration Settings

Validate the Integration Settings after the installation finishes.

  • Go to Admin > Integration Settings.

  • Confirm the Panels URL and Service URL use the same hostname.

  • Confirm the URL starts with HTTPS.