Enterprise Vault Personal.cloud Help

Last Published:
Product(s): Enterprise Vault.cloud (Version Not Specified)
  1. Getting started with Personal.cloud
    1.  
      About Enterprise Vault Personal.cloud
    2.  
      Prerequisites for Personal.cloud
    3.  
      Personal.cloud compatibility
    4.  
      Logging in to Personal.cloud
    5.  
      Configuring Microsoft Outlook web folders
    6.  
      Monitoring other accounts
    7.  
      Viewing delegate archives
    8.  
      About Email Continuity
    9.  
      About legacy data
    10.  
      Configuring the Personal.cloud settings
    11.  
      Changing your password
    12.  
      Changing your message view
  2. Working with messages
    1.  
      Viewing archived messages
    2.  
      Replying to archived messages
    3.  
      Forwarding archived messages
    4.  
      Restoring archived messages
    5.  
      Saving archived messages to your computer
    6.  
      Downloading message attachments
    7.  
      Printing archived messages
    8.  
      Composing new messages
  3. Using Search
    1.  
      About Personal.cloud Search
    2.  
      Using Quick Search
    3.  
      Using Advanced Search
    4.  
      Search syntax
    5.  
      About stop words and special characters in searches
    6.  
      Phrase searches
    7. Boolean operator searches
      1.  
        AND operator search
      2.  
        OR operator search
      3.  
        NOT operator search
      4.  
        About using multiple Boolean operators
      5.  
        About using Boolean operators with phrase searches
      6.  
        About Boolean operators and special characters
    8.  
      Wildcard searches
    9.  
      Proximity searches
    10.  
      Double-byte character set searches
    11.  
      About enhanced searches in Japanese
    12.  
      Using Search Filters
    13.  
      Creating Saved Searches
    14.  
      Updating Saved Searches
    15.  
      Deleting Saved Searches
    16.  
      Searchable attachment types
    17.  
      Personal.cloud Search FAQs
  4. Using Personal.cloud tags
    1.  
      About Personal.cloud tags
    2.  
      Applying tags
    3.  
      Removing tags
    4.  
      Updating tags
    5.  
      Deleting tags
  5. Using Folder Sync
    1.  
      About Folder Sync
    2.  
      Viewing Synchronized Folders in Personal.cloud
    3.  
      Folder Sync FAQ
  6. Personal.cloud known issues
    1.  
      Personal.cloud Known Issues
  7. Personal.cloud updates in previous releases
    1.  
      About the Personal.cloud updates in previous releases
    2.  
      November 2015 updates
    3.  
      November 2014 updates
    4.  
      May 2014 updates
    5.  
      November 2013 updates
    6.  
      July 2013 updates
    7.  
      May 2013 updates
    8.  
      November 2012 updates
    9.  
      May 2012 updates
    10.  
      March 2012 updates
    11.  
      January 2012 updates

Folder Sync FAQ

The following frequently asked questions provide more information about using Folder Sync in Personal.cloud.

  • How often do synchronization events occur?

    Your administrator configures the frequency of synchronization events. Contact your administrator for more information about the frequency of synchronization events.

  • How many folders can Folder Sync synchronize to Personal.cloud?

    Folder Sync can synchronize up to 6,000 folders to Personal.cloud. However, the loading time for synchronized folders in Personal.cloud may be up to five minutes if you have over 4,000 folders synchronized.

  • Why is my Active Folders tab in Personal.cloud blank.

    If your Active Folders tab is blank, your account may not be set up for Folder Sync. Contact your administrator for more information about setting up Folder Sync for your account.

  • Why are the folders I create in Microsoft Outlook not appearing in Personal.cloud?

    Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Personal.cloud. Contact your administrator for more information about the frequency of synchronization events.

  • Where can I find my contacts, tasks, and calendar items from Microsoft Outlook in Personal.cloud?

    Folder Sync does not synchronize the contacts, tasks, and calendar items from Microsoft Outlook to Personal.cloud.

  • Can I search for archived messages within a synchronized folder in Personal.cloud?

    No, you cannot search for messages within a folder because Folder Sync is only intended for viewing your Outlook folder structure.

  • Can I find the synchronized folder location of archived messages in search results?

    No, search results do not include the synchronized folder location of archived messages. The only way to view the messages in a synchronized folder is to click on the folder in the Active Folders tab.

  • Why are my messages in different folders in Outlook and Personal.cloud?

    Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Personal.cloud. Contact your administrator for more information about the frequency of synchronization events.

  • Do I receive a notification each time a synchronization event occurs?

    No, Personal.cloud does not notify users each time a synchronization event occurs. However, you can see the last time that a synchronization event occurred at the top of the Active Folders tab.