Arctera™ Insight Personal Archive Help

To log in

1. In a supported browser, navigate to your Insight Personal Archive URL.

   Note:

   Contact your administrator if you do not know the Insight Personal Archive URL or need help signing in. In addition, refer to FAQs: Arctera Insight SaaS URL Updates.

2. On the Login page, do the following:
   

   User name	Enter your Arctera Insight Archiving user name.
   Password	Enter your Arctera Insight Archiving password.
   Language	To change the language for the Login page, select a language from the Language drop-down menu. This setting applies only to the Login page. Note: To change the language of the entire application user interface, update your localization settings on the Settings page. See Setting application preferences.
   Security	This is a public or shared computer: This option is selected by default. The application prompts you to enter your credentials each time you access the Login page and automatically signs you out after 20 minutes of inactivity. This is a private computer: The application caches your credentials for 10 hours after a successful login, allowing you to bypass the Login page. To clear the cached credentials, log out of the application.

3. Click Log In.
4. If the multi-factor authentication (MFA) is enabled for you, the OTP field appears on the authentication screen.

   This email-based authentication and the Time-based One Time Password (TOTP) authentication enhances the access and data security of Arctera Insight Personal Archive. Administrators have the permission to enable or disable multi-factor authentication at the user and tenant level.

   • If the email-based authentication (EML) is enabled for you, a one-time password (OTP) is sent to your registered email address for authentication and access to the application. This OTP remains valid for 5 minutes from the time of receiving the email.

     Manually enter the OTP on the authentication screen within 5 minutes. Copy-pasting the OTP is not allowed. If you fail to provide OTP within 5 minutes of receiving it, the application displays a message that the OTP has expired. To obtain a new OTP, click Resend OTP. The application sends a new OTP.

   • If the Time-based One Time Password authentication (TOTP) is enabled for you, the application redirects you to an Authenticator Setup page as shown in the sample image below.

     Scan the QR Code using the Google or Microsoft Authenticator app on your mobile phone at the time of your first login

     Configure the Authenticator app on your mobile phone.

     Click Continue to get a time-based OTP in the Authenticator app.

     Enter that OTP in the OTP field of the Authentication page, and click Continue.

To install the Microsoft Authenticator app on your phone

1. While installing the app, if prompted, allow notifications about the app.
2. Upon installation, open the app and click the plus (+) icon at top and select Work or School account or Other account.
3. Add your work account by using any of the following methods:

   • Use the installed authenticator app to scan the QR Code provided on the authentication page of Arctera Insight Archiving application.

   • Sign in with your application credentials and follow the screen instructions.

   Upon successful scanning or signing in, your account gets connected to Microsoft Authenticator.

To install the Google Authenticator app on your phone

1. While installing the app, if prompted, allow notifications about the app.
2. Upon installation, log in with your Google account credentials. Scroll down and click the plus (+) icon.
3. Scan the QR Code with the Google Authenticator app. Your account gets connected to the Google Authenticator app.