Arctera™ Personal Archive Help

Which messages can I search for in Arctera Personal Archive?

You can search for any messages in your Arctera Personal Archive archive, including messages you deleted from Microsoft Outlook.

If you are a reviewer, you can search for email messages in the archives of accounts that you manage.

See Monitoring other accounts.

If you have delegate access to any archives, you can also search for email messages in those archives.

See Viewing delegate archives.

Can I search for contacts, tasks, or calendar items?

No, contacts, tasks, and calendar items are not archived using Arctera Unified Platform, so these items are not searchable in Arctera Personal Archive.

Does capitalizing a search term affect search results?

No, search terms are not case-sensitive.

Does Arctera Personal Archive drop any commonly used words or special characters from searches?

Yes, Arctera Personal Archive drops stop words and special characters from searches.

See About stop words and special characters in searches.

How can I search for an attachment?

To search for a specific attachment, enter the name of the attachment in the Quick Search text field. You can also search for messages with a particular attachment type using Advanced Search.

See Using Advanced Search.

How can I search for two terms at once?

Use the AND operator between the two search terms to search for both terms. You can also use the OR operator between two search terms to find items with at least one of the search terms.

See Boolean operator searches.

How can I exclude terms from my search results?

Use the NOT operator between two search terms to exclude the second term from your search results.

See Boolean operator searches.

Can I perform a wildcard search?

You can use ? or * at the end of a search term to represent one character or multiple characters, respectively. The search term must contain at least three characters before the wildcard character.

See Wildcard searches.

How can I perform a proximity search?

To perform a proximity search, place two search terms inside quotation marks, followed with a tilde and a numerical value. The numerical value you enter indicates the maximum number of words that can separate the two search terms.

See Proximity searches.

How can I search within specific email domains?

One way to search for items within a specific domain is to enter the domain name into the To field of Advanced Search.

You can use wildcards to search for a results from a group of similar domains. For example mycloud* returns emails for the domains that begin with mycloud.