Important Update: Cohesity Products Documentation

All Cohesity product documentation are now managed via the Cohesity Docs Portal: https://docs.cohesity.com/HomePage/Content/home.htm. Some documentation available here may not reflect the latest information or may no longer be accessible.

Arctera™ Personal Archive Help

Last Published:
Product(s): Veritas Alta Archiving (1.0)
  1. Getting started
    1.  
      About Arctera Personal Archive
    2.  
      Prerequisites for Arctera Personal Archive
    3.  
      Compatibility and the latest updates
    4.  
      Known Issues
    5.  
      Accessing new Arctera Personal Archive portal
    6.  
      Logging in
    7.  
      About Email Continuity
    8.  
      About legacy data
    9.  
      Setting application preferences
    10.  
      Resetting a forgotten password
    11.  
      Changing your message view
  2. Managing archives and archived messages
    1.  
      About Folder Sync
    2.  
      Folder Sync FAQ
    3.  
      Viewing Synchronized Folders in Arctera Personal Archive
    4.  
      Monitoring other accounts
    5.  
      Viewing delegate archives
    6. Working with archived emails
      1.  
        Composing new emails
      2.  
        Viewing archived emails
      3.  
        Replying to archived emails
      4.  
        Forwarding archived emails
      5.  
        Restoring archived emails
      6.  
        Applying tags
      7.  
        Removing tags
      8.  
        Saving archived emails to your computer
      9.  
        Downloading email attachments
      10.  
        Printing archived emails
      11.  
        Sending archived email to InsightBook
    7.  
      Viewing collaboration messages
  3. Managing InsightBooks
    1.  
      About InsightBooks
    2.  
      Understanding InsightBooks dashboard
    3.  
      Setting a vacation period
    4.  
      Creating InsightBooks
    5.  
      Creating Notes in InsightBooks
    6.  
      Working with InsightBooks
  4. Managing searches
    1.  
      About Arctera Personal Archive Search
    2.  
      Using Quick Search
    3.  
      Using Advanced Search
    4.  
      Using folder search
    5.  
      Creating a new search
    6.  
      About Hit Highlighting
    7.  
      Search syntax
    8.  
      About stop words and special characters in searches
    9. Boolean operator searches
      1.  
        AND operator search
      2.  
        OR operator search
      3.  
        NOT operator search
      4.  
        About using multiple Boolean operators
      5.  
        About using Boolean operators with phrase searches
      6.  
        About Boolean operators and special characters
    10.  
      Wildcard searches
    11.  
      Proximity searches
    12.  
      Double-byte character set searches
    13.  
      About enhanced searches in Japanese
    14.  
      Using Search Filters
    15.  
      Creating Saved Searches
    16.  
      Updating Saved Searches
    17.  
      Deleting Saved Searches
    18.  
      Searchable attachment types
    19.  
      Arctera Personal Archive Search FAQs
  5. Managing tags
    1.  
      About Arctera Personal Archive tags
    2.  
      Updating tags
    3.  
      Deleting tags

Folder Sync FAQ

The following frequently asked questions provide more information about using Folder Sync in Arctera Personal Archive.

  • How often do synchronization events occur?

    Your administrator configures the frequency of synchronization events. Contact your administrator for more information about the frequency of synchronization events.

  • How many folders can Folder Sync synchronize to Arctera Personal Archive?

    Folder Sync can synchronize up to 10000 folders per mailbox to Arctera Personal Archive.

  • Why is my Active Folders tab in Arctera Personal Archive blank.

    If your Active Folders tab is blank, your account may not be set up for Folder Sync. Contact your administrator for more information about setting up Folder Sync for your account.

  • Why are the folders I create in Microsoft Outlook not appearing in Arctera Personal Archive?

    Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Arctera Personal Archive. Contact your administrator for more information about the frequency of synchronization events.

  • Where can I find my contacts, tasks, and calendar items from Microsoft Outlook in Arctera Personal Archive?

    Folder Sync does not synchronize the contacts, tasks, and calendar items from Microsoft Outlook to Arctera Personal Archive.

  • Can I search for archived messages within a synchronized folder in Arctera Personal Archive?

    No, you cannot search for messages within a folder because Folder Sync is only intended for viewing your Outlook folder structure.

  • Can I find the synchronized folder location of archived messages in search results?

    No, search results do not include the synchronized folder location of archived messages. The only way to view the messages in a synchronized folder is to click on the folder in the Active Folders tab.

  • Why are my messages in different folders in Outlook and Arctera Personal Archive?

    Since your administrator configures the frequency of synchronization events, it may take some time before changes you make appear in Arctera Personal Archive. Contact your administrator for more information about the frequency of synchronization events.

  • Do I receive a notification each time a synchronization event occurs?

    No, Arctera Personal Archive does not notify users each time a synchronization event occurs. However, you can see the last time that a synchronization event occurred at the top of the Active Folders tab.