Arctera™ Insight Personal Archive Help

Last Published:
Product(s): Veritas Alta Archiving (1.0)
  1. Getting started
    1.  
      About Arctera Insight Personal Archive
    2.  
      Prerequisites for Insight Personal Archive
    3.  
      Compatibility and the latest updates
    4.  
      Known Issues
    5.  
      Accessing new Arctera Insight Personal Archive portal
    6.  
      Logging in
    7.  
      About Email Continuity
    8.  
      About legacy data
    9.  
      Setting application preferences
    10.  
      Resetting a forgotten password
    11.  
      Changing your message view
  2. Managing archives and archived messages
    1.  
      About Folder Sync
    2.  
      Folder Sync FAQ
    3.  
      Viewing Synchronized Folders in Insight Personal Archive
    4.  
      Monitoring other accounts
    5.  
      Viewing delegate archives
    6. Working with archived emails
      1.  
        Composing new emails
      2.  
        Viewing archived emails
      3.  
        Replying to archived emails
      4.  
        Forwarding archived emails
      5.  
        Restoring archived emails
      6.  
        Applying tags
      7.  
        Removing tags
      8.  
        Saving archived emails to your computer
      9.  
        Downloading email attachments
      10.  
        Printing archived emails
      11.  
        Sending archived email to InsightBook
    7.  
      Viewing collaboration messages
  3. Managing InsightBooks
    1.  
      About InsightBooks
    2.  
      Understanding InsightBooks dashboard
    3.  
      Setting a vacation period
    4.  
      Creating InsightBooks
    5.  
      Creating Notes in InsightBooks
    6.  
      Working with InsightBooks
  4. Managing searches
    1.  
      About Insight Personal Archive Search
    2.  
      Using Quick Search
    3.  
      Using Advanced Search
    4.  
      Using folder search
    5.  
      Creating a new search
    6.  
      About Hit Highlighting
    7.  
      Search syntax
    8.  
      About stop words and special characters in searches
    9. Boolean operator searches
      1.  
        AND operator search
      2.  
        OR operator search
      3.  
        NOT operator search
      4.  
        About using multiple Boolean operators
      5.  
        About using Boolean operators with phrase searches
      6.  
        About Boolean operators and special characters
    10.  
      Wildcard searches
    11.  
      Proximity searches
    12.  
      Double-byte character set searches
    13.  
      About enhanced searches in Japanese
    14.  
      Using Search Filters
    15.  
      Creating Saved Searches
    16.  
      Updating Saved Searches
    17.  
      Deleting Saved Searches
    18.  
      Searchable attachment types
    19.  
      Insight Personal Archive Search FAQs
  5. Managing tags
    1.  
      About Insight Personal Archive tags
    2.  
      Updating tags
    3.  
      Deleting tags

Resetting a forgotten password

If you forget your password and need help resetting it, Insight Personal Archive can help you by sending a Reset Password link to your authenticated user name (email address).

To reset your forgotten password

  1. On the authentication screen, click the Forgot your password link.
  2. In the User Name field, provide your user name (email address).
  3. In the Validation Code field, enter the correct captcha from the image, without spaces. Letters are not case-sensitive.

    You cannot sign in if your archive fails to authorize your location or computer. You can contact system administrator for assistance.

  4. Click Send.

    The application sends you an email with a reset password link. Check your email inbox, including the spam or junk folder, for this message. This link expires after 30 minutes from you receive the email.

  5. Open the password reset email and click on the provided Reset Password link.

    The application directs you to a Reset Password page.

  6. Type your user name, a new password, retype to confirm it, and click Submit.

    After successful reset, you receive an email notification that your password has been changed successfully.