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          Veritas NetBackup™ 8.0 Troubleshooting Guide
                Last Published: 
				
                2017-07-13
              
              
                Product(s): 
				
                 NetBackup (8.0)
              
              
            - Introduction
 - Troubleshooting procedures
- About troubleshooting procedures
 - Troubleshooting NetBackup problems
 - Troubleshooting installation problems
 - Troubleshooting configuration problems
 - Device configuration problem resolution
 - Testing the master server and clients
 - Testing the media server and clients
 - Resolving network communication problems with UNIX clients
 - Resolving network communication problems with Windows clients
 - About troubleshooting networks and host names
 - Verifying host name and service entries in NetBackup
- Example of host name and service entries on UNIX master server and client
 - Example of host name and service entries on UNIX master server and media server
 - Example of host name and service entries on UNIX PC clients
 - Example of host name and service entries on UNIX server that connects to multiple networks
 
 - About the bpclntcmd utility
 - Using the Host Properties window to access configuration settings
 - Resolving full disk problems
 - Frozen media troubleshooting considerations
 - Troubleshooting problems with the NetBackup web services
 - Troubleshooting problems with the NetBackup web server certificate
 - Resolving PBX problems
 - About troubleshooting Auto Image Replication
 - Troubleshooting network interface card performance
 - About SERVER entries in the bp.conf file
 - About unavailable storage unit problems
 - Resolving a NetBackup Administration operations failure on Windows
 - Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
 
 - Using NetBackup utilities
- About NetBackup troubleshooting utilities
 - About the analysis utilities for NetBackup debug logs
 - About network troubleshooting utilities
 - About the NetBackup support utility (nbsu)
 - About the NetBackup consistency check utility (NBCC)
 - About the NetBackup consistency check repair (NBCCR) utility
 - About the nbcplogs utility
 - About the robotic test utilities
 
 - Disaster recovery
- About disaster recovery
 - Recommended backup practices
 - About disk recovery procedures for UNIX and Linux
 - About clustered NetBackup server recovery for UNIX and Linux
 - About disk recovery procedures for Windows
 - About clustered NetBackup server recovery for Windows
 - About recovering the NetBackup catalog
- About NetBackup catalog recovery on Windows computers
 - About NetBackup catalog recovery from disk devices
 - About NetBackup catalog recovery and symbolic links
 - About NetBackup catalog recovery and OpsCenter
 - NetBackup disaster recovery email example
 - About recovering the entire NetBackup catalog
 - About recovering the NetBackup catalog image files
 - About recovering the NetBackup relational database
 - Recovering the NetBackup catalog when NetBackup Access Control is configured
 - Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
 - Recovering the NetBackup catalog without the disaster recovery file
 - Recovering a NetBackup user-directed online catalog backup from the command line
 - Restoring files from a NetBackup online catalog backup
 - Unfreezing the NetBackup online catalog recovery media
 
 
 
NetBackup disaster recovery email example
A catalog backup policy can send a disaster recovery email upon completion of a catalog backup. To configure a catalog backup policy, see the NetBackup Administrator's Guide, Volume I:
http://www.veritas.com/docs/DOC5332
The following is an example of a disaster recovery email after a successful catalog backup:
From:	         NetBackup@example.com
Sent:	         Thursday, July 30, 2015 05:48
To:	           NetBackup Administrator
Subject:	      NetBackup Catalog Backup successful on host
               master.example.com status 0
Attachments:	  cat_backup_1438271286_INCR
Server
	master.example.com
NetBackup Version
	7.7.1
Date
	7/30/2015 05:46:45 AM
Policy
	cat_backup
Catalog Backup Status
	the requested operation was successfully completed (status 0).
DR image file: /dr/nbu_dr_file/cat_backup_1438271286_INCR
To ensure that the NetBackup catalog data is protected through
7/30/2015 10:46:45 AM, retain a copy of the attached file, and the 
media  or files listed below:
Catalog Recovery Media
 Media Server                Disk Image Path  Image File Required
 * media-server.example.com  @aaaab           cat_backup_1438267080_FULL
 * media-server.example.com  @aaaab           cat_backup_1438271206_INCR
 * media-server.example.com  @aaaab           cat_backup_1438271286_INCR
DR file written to
	/dr/nbu_dr_file/cat_backup_1438271286_INCR
* - Primary Media
Catalog Recovery Procedure for the Loss of an Entire Catalog
You should create a detailed disaster recovery plan to follow should 
it become necessary to restore your organization's data in the event 
of a disaster.  A checklist of required tasks can be a tremendous tool 
in assisting associates in triage.  For example, after the facility is 
safe for data to be restored, the power and data infrastructure need 
to be verified.  When these tasks are completed, the following 
scenarios will help to quickly restore the NetBackup environment, and 
in turn, restore applications and data.
Disaster Recovery Procedure using the DR Image File
In the event of a catastrophic failure, use the following procedure to 
rebuild the previous NetBackup environment.
Note:	If new hardware is required, make sure that the devices contain 
drives capable of reading the media and that the drive controllers are 
capable of mounting the drives.
	1. Install NetBackup.
	2. Configure the devices necessary to read the media listed above.
	3. Inventory the media.
	4. Make sure that the master server can access the attached DR image file.
	5. Start the NetBackup Recovery Wizard from the NetBackup Administration
	   Console.  Or, start the wizard from a command line by entering
		  bprecover -wizard.
Disaster Recovery Procedure without the DR Image File
NOTE: ONLY ATTEMPT THIS AS A LAST RESORT If you do not have the 
attachment included with this email, use the following instructions to 
recover your catalog (If using OpenStorage disk pools, refer to the 
Shared Storage Guide to configure the disk pools instead of step 2 and 
3 below ):
	1.  Install NetBackup.
	2.  Configure the devices necessary to read the media listed above.
	3.  Inventory the media.
	4.  Run
		    To recover from copy 1:
		    bpimport -create_db_info -stype AdvancedDisk -dp dp-advdisk
      -dv /storage/advdisk
	5.  Run:  
		   cat_export -client client1.example.com
	6.  Go to the following directory to find the DR image file
	    cat_backup_1438271286_INCR:
	    /usr/openv/netbackup/db.export/images/master.example.com/1438000000
	7.  Open cat_backup_1438271286_INCR file and find the BACKUP_ID
	    (for example: master.example.com_1438271286).
	8.  Run:  
		   bpimport [-server name] -backupid master.example.com_1438271286
	9.  Run:
		   bprestore -T -w [-L progress_log] -C master.example.com -t 35 
     -p cat_backup -X -s 1438271286 -e 1438271286 /
	10. Run the BAR user interface to restore the remaining image database 
	    if the DR image is a result of an incremental backup.
	11. To recover the NetBackup relational database, run:
		   bprecover -r -nbdb
	12. Stop and Start NetBackup.
	13. Configure the devices if any device has changed since the last
     backup.
	14. To make sure the volume information is updated, inventory the
     media to update the NetBackup database.More Information