Veritas NetBackup™ 8.0 Troubleshooting Guide
- Introduction
- Troubleshooting procedures
- Troubleshooting NetBackup problems
- Verifying host name and service entries in NetBackup
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Resolving PBX problems
- About troubleshooting Auto Image Replication
- Using NetBackup utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the robotic test utilities
- Disaster recovery
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- About recovering the NetBackup catalog
- About NetBackup catalog recovery and OpsCenter
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
Troubleshooting problems with the NetBackup web server certificate
NetBackup generates and deploys an X509 certificate for the NetBackup Web Management Console (nbwmc
) or NetBackup web server during installation. This certificate authenticates the NetBackup master server and validates that a client is connected to the master server. This certificate is periodically refreshed.
The NetBackup web server certificate is generated during NetBackup installation. To troubleshoot the generation of this certificate, refer to the following logs. The nbcert and nbatd logs use unified logging. The configureCerts.log
uses a simple logging style and not VxUL.
usr/openv/logs/nbcert usr/openv/wmc/webserver/logs/configureCerts.log usr/openv/logs/nbatd
install_path\NetBackup\logs\nbcert C:\ProgramData\Symantec\NetBackup\InstallLogs\WMC_configureCerts_yyyymmdd_timestamp.txt install_path\NetBackup\logs\nbatd
The web server certificate has an expiration time of one year. NetBackup tries to automatically renew the certificate every 6 months. The renewed certificate is automatically deployed. Failure to renew the certificate is logged in the NetBackup error log. In such cases NetBackup tries periodically try to renew the certificate (every 24 hours). If the failure to renew the certificate persists, contact Veritas support.
To troubleshoot the certificate renewal, refer to the following logs. The nbwebservice (OID 466 and 484) and nbatd (OID 18) logs use unified logging. The configureCerts.log
uses a simple logging style and not VxUL.
usr/openv/logs/nbwebservice usr/openv/wmc/webserver/logs/configureCerts.log usr/openv/logs/nbatd install_path\NetBackup\logs\nbwebservice C:\ProgramData\Symantec\NetBackup\InstallLogs\WMC_configureCerts_yyyymmdd_timestamp.txt install_path\NetBackup\logs\nbatd