Veritas NetBackup™ 8.0 Troubleshooting Guide

Last Published:
Product(s): NetBackup (8.0)
  1. Introduction
    1.  
      Recent changes to this guide
    2.  
      Troubleshooting a problem
    3.  
      Problem report for Technical Support
    4.  
      About gathering information for NetBackup-Java applications
  2. Troubleshooting procedures
    1.  
      About troubleshooting procedures
    2. Troubleshooting NetBackup problems
      1.  
        Verifying that all processes are running on UNIX servers
      2.  
        Verifying that all processes are running on Windows servers
    3.  
      Troubleshooting installation problems
    4.  
      Troubleshooting configuration problems
    5.  
      Device configuration problem resolution
    6.  
      Testing the master server and clients
    7.  
      Testing the media server and clients
    8.  
      Resolving network communication problems with UNIX clients
    9.  
      Resolving network communication problems with Windows clients
    10.  
      About troubleshooting networks and host names
    11. Verifying host name and service entries in NetBackup
      1.  
        Example of host name and service entries on UNIX master server and client
      2.  
        Example of host name and service entries on UNIX master server and media server
      3.  
        Example of host name and service entries on UNIX PC clients
      4.  
        Example of host name and service entries on UNIX server that connects to multiple networks
    12.  
      About the bpclntcmd utility
    13.  
      Using the Host Properties window to access configuration settings
    14.  
      Resolving full disk problems
    15. Frozen media troubleshooting considerations
      1.  
        Logs for troubleshooting frozen media
      2.  
        About the conditions that cause media to freeze
    16. Troubleshooting problems with the NetBackup web services
      1.  
        Viewing NetBackup web services logs
    17.  
      Troubleshooting problems with the NetBackup web server certificate
    18. Resolving PBX problems
      1.  
        Checking PBX installation
      2.  
        Checking that PBX is running
      3.  
        Checking that PBX is set correctly
      4.  
        Accessing the PBX logs
      5.  
        Troubleshooting PBX security
      6.  
        Determining if the PBX daemon or service is available
    19. About troubleshooting Auto Image Replication
      1.  
        Troubleshooting Auto Image Replication
      2.  
        About troubleshooting automatic import jobs
    20.  
      Troubleshooting network interface card performance
    21.  
      About SERVER entries in the bp.conf file
    22.  
      About unavailable storage unit problems
    23.  
      Resolving a NetBackup Administration operations failure on Windows
    24.  
      Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
  3. Using NetBackup utilities
    1.  
      About NetBackup troubleshooting utilities
    2.  
      About the analysis utilities for NetBackup debug logs
    3.  
      About network troubleshooting utilities
    4. About the NetBackup support utility (nbsu)
      1.  
        Output from the NetBackup support utility (nbsu)
      2.  
        Status code information gathered by the NetBackup support utility (nbsu)
      3.  
        Example of a progress display for the NetBackup support utility (nbsu)
    5. About the NetBackup consistency check utility (NBCC)
      1.  
        Output from the NetBackup consistency check utility (NBCC)
      2.  
        Example of an NBCC progress display
    6.  
      About the NetBackup consistency check repair (NBCCR) utility
    7.  
      About the nbcplogs utility
    8. About the robotic test utilities
      1.  
        Robotic tests on UNIX
      2.  
        Robotic tests on Windows
  4. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Recommended backup practices
    3. About disk recovery procedures for UNIX and Linux
      1. About recovering the master server disk for UNIX and Linux
        1.  
          Recovering the master server when root is intact
        2.  
          Recovering the master server when the root partition is lost
      2.  
        About recovering the NetBackup media server disk for UNIX
      3.  
        Recovering the system disk on a UNIX client workstation
    4. About clustered NetBackup server recovery for UNIX and Linux
      1.  
        Replacing a failed node on a UNIX or Linux cluster
      2.  
        Recovering the entire UNIX or Linux cluster
    5. About disk recovery procedures for Windows
      1. About recovering the master server disk for Windows
        1.  
          Recovering the master server with Windows intact
        2.  
          Recovering the master server and Windows
      2.  
        About recovering the NetBackup media server disk for Windows
      3.  
        Recovering a Windows client disk
    6. About clustered NetBackup server recovery for Windows
      1.  
        Replacing a failed node on a Windows VCS cluster
      2.  
        Recovering the shared disk on a Windows VCS cluster
      3.  
        Recovering the entire Windows VCS cluster
    7. About recovering the NetBackup catalog
      1.  
        About NetBackup catalog recovery on Windows computers
      2.  
        About NetBackup catalog recovery from disk devices
      3.  
        About NetBackup catalog recovery and symbolic links
      4. About NetBackup catalog recovery and OpsCenter
        1.  
          Specifying the NetBackup job ID number after a catalog recovery
      5.  
        NetBackup disaster recovery email example
      6. About recovering the entire NetBackup catalog
        1.  
          Recovering the entire NetBackup catalog using the Catalog Recovery Wizard
        2.  
          Recovering the entire NetBackup catalog using bprecover -wizard
      7. About recovering the NetBackup catalog image files
        1.  
          Recovering the NetBackup catalog image files using the Catalog Recovery Wizard
        2.  
          Recovering the NetBackup catalog image files using bprecover -wizard
      8. About recovering the NetBackup relational database
        1.  
          Recovering NetBackup relational database files from a backup
        2.  
          Recovering the NetBackup relational database files from staging
        3.  
          About processing the relational database in staging
      9.  
        Recovering the NetBackup catalog when NetBackup Access Control is configured
      10.  
        Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
      11.  
        Recovering the NetBackup catalog without the disaster recovery file
      12.  
        Recovering a NetBackup user-directed online catalog backup from the command line
      13.  
        Restoring files from a NetBackup online catalog backup
      14.  
        Unfreezing the NetBackup online catalog recovery media

NetBackup disaster recovery email example

A catalog backup policy can send a disaster recovery email upon completion of a catalog backup. To configure a catalog backup policy, see the NetBackup Administrator's Guide, Volume I:

http://www.veritas.com/docs/DOC5332

The following is an example of a disaster recovery email after a successful catalog backup:

From:	         NetBackup@example.com
Sent:	         Thursday, July 30, 2015 05:48
To:	           NetBackup Administrator
Subject:	      NetBackup Catalog Backup successful on host
               master.example.com status 0
Attachments:	  cat_backup_1438271286_INCR

Server
	master.example.com

NetBackup Version
	7.7.1

Date
	7/30/2015 05:46:45 AM

Policy
	cat_backup

Catalog Backup Status
	the requested operation was successfully completed (status 0).
DR image file: /dr/nbu_dr_file/cat_backup_1438271286_INCR

To ensure that the NetBackup catalog data is protected through
7/30/2015 10:46:45 AM, retain a copy of the attached file, and the 
media  or files listed below:

Catalog Recovery Media
 Media Server                Disk Image Path  Image File Required
 * media-server.example.com  @aaaab           cat_backup_1438267080_FULL
 * media-server.example.com  @aaaab           cat_backup_1438271206_INCR
 * media-server.example.com  @aaaab           cat_backup_1438271286_INCR

DR file written to
	/dr/nbu_dr_file/cat_backup_1438271286_INCR

* - Primary Media


Catalog Recovery Procedure for the Loss of an Entire Catalog

You should create a detailed disaster recovery plan to follow should 
it become necessary to restore your organization's data in the event 
of a disaster.  A checklist of required tasks can be a tremendous tool 
in assisting associates in triage.  For example, after the facility is 
safe for data to be restored, the power and data infrastructure need 
to be verified.  When these tasks are completed, the following 
scenarios will help to quickly restore the NetBackup environment, and 
in turn, restore applications and data.

Disaster Recovery Procedure using the DR Image File

In the event of a catastrophic failure, use the following procedure to 
rebuild the previous NetBackup environment.

Note:	If new hardware is required, make sure that the devices contain 
drives capable of reading the media and that the drive controllers are 
capable of mounting the drives.

	1. Install NetBackup.
	2. Configure the devices necessary to read the media listed above.
	3. Inventory the media.
	4. Make sure that the master server can access the attached DR image file.
	5. Start the NetBackup Recovery Wizard from the NetBackup Administration
	   Console.  Or, start the wizard from a command line by entering
		  bprecover -wizard.

Disaster Recovery Procedure without the DR Image File
NOTE: ONLY ATTEMPT THIS AS A LAST RESORT If you do not have the 
attachment included with this email, use the following instructions to 
recover your catalog (If using OpenStorage disk pools, refer to the 
Shared Storage Guide to configure the disk pools instead of step 2 and 
3 below ):

	1.  Install NetBackup.
	2.  Configure the devices necessary to read the media listed above.
	3.  Inventory the media.
	4.  Run
		    To recover from copy 1:
		    bpimport -create_db_info -stype AdvancedDisk -dp dp-advdisk
      -dv /storage/advdisk
	5.  Run:  
		   cat_export -client client1.example.com
	6.  Go to the following directory to find the DR image file
	    cat_backup_1438271286_INCR:
	    /usr/openv/netbackup/db.export/images/master.example.com/1438000000
	7.  Open cat_backup_1438271286_INCR file and find the BACKUP_ID
	    (for example: master.example.com_1438271286).
	8.  Run:  
		   bpimport [-server name] -backupid master.example.com_1438271286
	9.  Run:
		   bprestore -T -w [-L progress_log] -C master.example.com -t 35 
     -p cat_backup -X -s 1438271286 -e 1438271286 /
	10. Run the BAR user interface to restore the remaining image database 
	    if the DR image is a result of an incremental backup.
	11. To recover the NetBackup relational database, run:
		   bprecover -r -nbdb
	12. Stop and Start NetBackup.
	13. Configure the devices if any device has changed since the last
     backup.
	14. To make sure the volume information is updated, inventory the
     media to update the NetBackup database.