Veritas NetBackup™ 8.0 Troubleshooting Guide

Last Published:
Product(s): NetBackup (8.0)
  1. Introduction
    1.  
      Recent changes to this guide
    2.  
      Troubleshooting a problem
    3.  
      Problem report for Technical Support
    4.  
      About gathering information for NetBackup-Java applications
  2. Troubleshooting procedures
    1.  
      About troubleshooting procedures
    2. Troubleshooting NetBackup problems
      1.  
        Verifying that all processes are running on UNIX servers
      2.  
        Verifying that all processes are running on Windows servers
    3.  
      Troubleshooting installation problems
    4.  
      Troubleshooting configuration problems
    5.  
      Device configuration problem resolution
    6.  
      Testing the master server and clients
    7.  
      Testing the media server and clients
    8.  
      Resolving network communication problems with UNIX clients
    9.  
      Resolving network communication problems with Windows clients
    10.  
      About troubleshooting networks and host names
    11. Verifying host name and service entries in NetBackup
      1.  
        Example of host name and service entries on UNIX master server and client
      2.  
        Example of host name and service entries on UNIX master server and media server
      3.  
        Example of host name and service entries on UNIX PC clients
      4.  
        Example of host name and service entries on UNIX server that connects to multiple networks
    12.  
      About the bpclntcmd utility
    13.  
      Using the Host Properties window to access configuration settings
    14.  
      Resolving full disk problems
    15. Frozen media troubleshooting considerations
      1.  
        Logs for troubleshooting frozen media
      2.  
        About the conditions that cause media to freeze
    16. Troubleshooting problems with the NetBackup web services
      1.  
        Viewing NetBackup web services logs
    17.  
      Troubleshooting problems with the NetBackup web server certificate
    18. Resolving PBX problems
      1.  
        Checking PBX installation
      2.  
        Checking that PBX is running
      3.  
        Checking that PBX is set correctly
      4.  
        Accessing the PBX logs
      5.  
        Troubleshooting PBX security
      6.  
        Determining if the PBX daemon or service is available
    19. About troubleshooting Auto Image Replication
      1.  
        Troubleshooting Auto Image Replication
      2.  
        About troubleshooting automatic import jobs
    20.  
      Troubleshooting network interface card performance
    21.  
      About SERVER entries in the bp.conf file
    22.  
      About unavailable storage unit problems
    23.  
      Resolving a NetBackup Administration operations failure on Windows
    24.  
      Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
  3. Using NetBackup utilities
    1.  
      About NetBackup troubleshooting utilities
    2.  
      About the analysis utilities for NetBackup debug logs
    3.  
      About network troubleshooting utilities
    4. About the NetBackup support utility (nbsu)
      1.  
        Output from the NetBackup support utility (nbsu)
      2.  
        Status code information gathered by the NetBackup support utility (nbsu)
      3.  
        Example of a progress display for the NetBackup support utility (nbsu)
    5. About the NetBackup consistency check utility (NBCC)
      1.  
        Output from the NetBackup consistency check utility (NBCC)
      2.  
        Example of an NBCC progress display
    6.  
      About the NetBackup consistency check repair (NBCCR) utility
    7.  
      About the nbcplogs utility
    8. About the robotic test utilities
      1.  
        Robotic tests on UNIX
      2.  
        Robotic tests on Windows
  4. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Recommended backup practices
    3. About disk recovery procedures for UNIX and Linux
      1. About recovering the master server disk for UNIX and Linux
        1.  
          Recovering the master server when root is intact
        2.  
          Recovering the master server when the root partition is lost
      2.  
        About recovering the NetBackup media server disk for UNIX
      3.  
        Recovering the system disk on a UNIX client workstation
    4. About clustered NetBackup server recovery for UNIX and Linux
      1.  
        Replacing a failed node on a UNIX or Linux cluster
      2.  
        Recovering the entire UNIX or Linux cluster
    5. About disk recovery procedures for Windows
      1. About recovering the master server disk for Windows
        1.  
          Recovering the master server with Windows intact
        2.  
          Recovering the master server and Windows
      2.  
        About recovering the NetBackup media server disk for Windows
      3.  
        Recovering a Windows client disk
    6. About clustered NetBackup server recovery for Windows
      1.  
        Replacing a failed node on a Windows VCS cluster
      2.  
        Recovering the shared disk on a Windows VCS cluster
      3.  
        Recovering the entire Windows VCS cluster
    7. About recovering the NetBackup catalog
      1.  
        About NetBackup catalog recovery on Windows computers
      2.  
        About NetBackup catalog recovery from disk devices
      3.  
        About NetBackup catalog recovery and symbolic links
      4. About NetBackup catalog recovery and OpsCenter
        1.  
          Specifying the NetBackup job ID number after a catalog recovery
      5.  
        NetBackup disaster recovery email example
      6. About recovering the entire NetBackup catalog
        1.  
          Recovering the entire NetBackup catalog using the Catalog Recovery Wizard
        2.  
          Recovering the entire NetBackup catalog using bprecover -wizard
      7. About recovering the NetBackup catalog image files
        1.  
          Recovering the NetBackup catalog image files using the Catalog Recovery Wizard
        2.  
          Recovering the NetBackup catalog image files using bprecover -wizard
      8. About recovering the NetBackup relational database
        1.  
          Recovering NetBackup relational database files from a backup
        2.  
          Recovering the NetBackup relational database files from staging
        3.  
          About processing the relational database in staging
      9.  
        Recovering the NetBackup catalog when NetBackup Access Control is configured
      10.  
        Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
      11.  
        Recovering the NetBackup catalog without the disaster recovery file
      12.  
        Recovering a NetBackup user-directed online catalog backup from the command line
      13.  
        Restoring files from a NetBackup online catalog backup
      14.  
        Unfreezing the NetBackup online catalog recovery media

Recovering the master server when root is intact

The following procedure recovers the master server by reloading the operating system, restoring NetBackup, and then restoring all other files.

To recover the master server when root is intact

  1. Verify that the operating system works, that any require patches are installed, and that specific configuration settings are made. Take corrective action as needed.
  2. Reinstall NetBackup software on the server you want to recover.

    See the NetBackup Installation Guide for instructions:

    http://www.veritas.com/docs/DOC5332

    Note:

    For the NetBackup Web Services, you must use the same user account and credentials that were used when you backed up the NetBackup catalog. More information is available:

    http://www.veritas.com/docs/000081350

  3. Install any NetBackup patches that had been previously installed. See the documentation that was included with the patch software.

    Note:

    Veritas does not support the recovery of a catalog image that was backed up using an earlier version of NetBackup.

  4. If any of the default catalog directories have changed that may be reflected in the NetBackup catalog backups, recreate those directories before the catalog recovery.

    The following are examples:

    • Use of symbolic links as part of the NetBackup catalog directory structure.

    • Use of the NetBackup nbdb_move command to relocate parts of the NetBackup relational database catalog.

  5. If the recovery scenario involves restoring policy or catalog backups, the appropriate recovery device(s) must be configured, which may involve the following tasks:

    • Install and configure the robotic software for the devices that read backups of the NetBackup catalog and regular backups of the disk being restored. If a non-robotic drive is available that can read these backups, then no robot is required. Although manual intervention is required if multiple pieces of media are required.

      See the NetBackup Device Configuration Guide:

      http://www.veritas.com/docs/DOC5332

    • Use the NetBackup Device Configuration Wizard to discover and configure the recovery device in NetBackup.

      See the NetBackup Administrator's Guide, Volume I:

      http://www.veritas.com/docs/DOC5332

    • Use the NetBackup tpautoconf command to discover and configure the recovery device in NetBackup.

      See the NetBackup Commands Reference Guide:

      http://www.veritas.com/docs/DOC5332

    • Update the device mapping files.

      See the NetBackup Administrator's Guide, Volume I:

      http://www.veritas.com/docs/DOC5332

  6. If you must restore from the policy backups or catalog backups that were done to media, the appropriate media may have to be configured in NetBackup

    See the NetBackup Administrator's Guide, Volume I:

    http://www.veritas.com/docs/DOC5332

    Configuring the media may require some or all of the following tasks:

    • Manually load the required media into a standalone recovery device.

    • Use the NetBackup utilities such as robtest or vendor-specific robotic control software to load media into the required recovery device or devices.

    • Use the NetBackup Volume Configuration Wizard to inventory the media contents of a robotic device.

    • Use the vendor-specific robotic control software to load the media into the required recovery device(s).

  7. Recover the NetBackup catalogs.

    The NetBackup catalogs can be recovered only to the same directory structure from which they were backed up (alternate path recovery is not allowed).

    See About recovering the NetBackup catalog.

  8. Stop and restart all NetBackup daemons. Use the following NetBackup commands, or use the Activity Monitor in the NetBackup Administration Console.
    /usr/openv/netbackup/bin/bp.kill_all
    /usr/openv/netbackup/bin/bp.start_all
  9. Start the NetBackup Backup, Archive, and Restore interface (or the bp command) and restore other files to the server as desired. When the files are restored, you are done.