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Veritas NetBackup™ 8.0 Troubleshooting Guide
Last Published:
2017-07-13
Product(s):
NetBackup (8.0)
- Introduction
- Troubleshooting procedures
- Troubleshooting NetBackup problems
- Verifying host name and service entries in NetBackup
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Resolving PBX problems
- About troubleshooting Auto Image Replication
- Using NetBackup utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the robotic test utilities
- Disaster recovery
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- About recovering the NetBackup catalog
- About NetBackup catalog recovery and OpsCenter
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
Verifying that all processes are running on UNIX servers
For NetBackup to operate properly, the correct set of processes (daemons) must be running on your UNIX servers. This procedure determines which processes are running and shows how to start the processes that may not be running.
To verify that all processes are running on UNIX servers
- To see the list of processes (daemons) running on the master server and on the media server, enter the following command:
/usr/openv/netbackup/bin/bpps -x
- Ensure that the following processes are running on the NetBackup servers:
bpcd -standalone bpcompatd nbcssc bpdbm bpjobd bprd javanbwmc nbars nbdisco (discovery manager) nbemm nbevtmgrnbjm nbim (index manager)
nbpem nbproxy nbrb nbrmms nbsl nbstserv nbsvcmon NB_dbsrv pbx_exchange vmd vnetd -standalone
Media server
avrd (automatic volume recognition, only if drives are configured on the server) bpcd - standalone bpcompatd ltid (needed only if tape devices are configured on the server) mtstrmd (if the system has data deduplication configured) nbrmms nbsl nbsvcmon pbx_exchange spad (if the system has data deduplication configured) spoold (if the system has data deduplication configured) vmd (volume) vnetd - standalone Any tape or robotic processes, such as tldd, tldcd
Note:
Additional processes may also need to be running if other add-on products, database agents, and so forth are installed. For additional assistance, see http://www.veritas.com/docs/TECH135186.
- If either the NetBackup request daemon (bprd) or database manager daemon (bpdbm) is not running, start them by entering the following command:
/usr/openv/netbackup/bin/initbprd
- If the NetBackup Web Management Console (nbwmc) is not running, start it with the following command:
/usr/openv/netbackup/bin/nbwmc
- If any of the media server processes are not running, stop the device process ltid by running the following command:
/usr/openv/volmgr/bin/stopltid
- To verify that the ltid, avrd, and robotic control processes are stopped, run the following command:
/usr/openv/volmgr/bin/vmps
- If you use ACS robotic control, the acsssi and the acssel processes may continue to run when ltid is terminated. Use the UNIX kill command to individually stop those robotic control processes.
- Then, start all device processes by running the following command:
/usr/openv/volmgr/bin/ltid
For debugging, start ltid with the -v (verbose) option.
- If necessary, you can use the following to stop and restart all the NetBackup server processes:
/usr/openv/netbackup/bin/bp.kill_all /usr/openv/netbackup/bin/bp.start_all