Veritas NetBackup™ 8.0 Troubleshooting Guide
- Introduction
- Troubleshooting procedures
- About troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting installation problems
- Troubleshooting configuration problems
- Device configuration problem resolution
- Testing the master server and clients
- Testing the media server and clients
- Resolving network communication problems with UNIX clients
- Resolving network communication problems with Windows clients
- About troubleshooting networks and host names
- Verifying host name and service entries in NetBackup
- Example of host name and service entries on UNIX master server and client
- Example of host name and service entries on UNIX master server and media server
- Example of host name and service entries on UNIX PC clients
- Example of host name and service entries on UNIX server that connects to multiple networks
- About the bpclntcmd utility
- Using the Host Properties window to access configuration settings
- Resolving full disk problems
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Troubleshooting problems with the NetBackup web server certificate
- Resolving PBX problems
- About troubleshooting Auto Image Replication
- Troubleshooting network interface card performance
- About SERVER entries in the bp.conf file
- About unavailable storage unit problems
- Resolving a NetBackup Administration operations failure on Windows
- Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
- Using NetBackup utilities
- About NetBackup troubleshooting utilities
- About the analysis utilities for NetBackup debug logs
- About network troubleshooting utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the NetBackup consistency check repair (NBCCR) utility
- About the nbcplogs utility
- About the robotic test utilities
- Disaster recovery
- About disaster recovery
- Recommended backup practices
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- About recovering the NetBackup catalog
- About NetBackup catalog recovery on Windows computers
- About NetBackup catalog recovery from disk devices
- About NetBackup catalog recovery and symbolic links
- About NetBackup catalog recovery and OpsCenter
- NetBackup disaster recovery email example
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
- Recovering the NetBackup catalog when NetBackup Access Control is configured
- Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
- Recovering the NetBackup catalog without the disaster recovery file
- Recovering a NetBackup user-directed online catalog backup from the command line
- Restoring files from a NetBackup online catalog backup
- Unfreezing the NetBackup online catalog recovery media
About troubleshooting procedures
These procedures for finding the cause of NetBackup errors are general in nature and do not try to cover every problem that can occur. They do, however, recommend the methods that usually result in successful problem resolution.
The Veritas Technical Support site has a wealth of information that can help you solve NetBackup problems. See the following site for comprehensive troubleshooting assistance:
https://www.veritas.com/support/en_US.html
When you perform these procedures, try each step in sequence. If you already performed the action or it does not apply, skip to the next step. If it branches to another topic, use the solutions that are suggested there. If you still have a problem, go to the next step in the procedure. Also, alter your approach according to your configuration and what you have already tried.
Troubleshooting procedures can be divided into the following categories:
Preliminary troubleshooting | The following procedures describe what to check first. They branch off to other procedures as appropriate. See Troubleshooting NetBackup problems. See Verifying that all processes are running on UNIX servers. See Verifying that all processes are running on Windows servers. |
Installation troubleshooting | Problems that apply specifically to installation. |
Configuration troubleshooting | Problems that apply specifically to configuration. |
General test and troubleshooting | These procedures define general methods for finding server and client problems and should be used last. See Testing the master server and clients. See Testing the media server and clients. See Resolving network communication problems with UNIX clients. See Resolving network communication problems with Windows clients. See Verifying host name and service entries in NetBackup. |
Other troubleshooting procedures | See Resolving full disk problems. See Frozen media troubleshooting considerations. |
A set of examples is also available that shows host name and service entries for UNIX systems.
See Example of host name and service entries on UNIX master server and client.
See Example of host name and service entries on UNIX master server and media server.
See Example of host name and service entries on UNIX PC clients.
See Example of host name and service entries on UNIX server that connects to multiple networks.