Veritas NetBackup™ 8.0 Troubleshooting Guide

Last Published:
Product(s): NetBackup (8.0)
  1. Introduction
    1.  
      Recent changes to this guide
    2.  
      Troubleshooting a problem
    3.  
      Problem report for Technical Support
    4.  
      About gathering information for NetBackup-Java applications
  2. Troubleshooting procedures
    1.  
      About troubleshooting procedures
    2. Troubleshooting NetBackup problems
      1.  
        Verifying that all processes are running on UNIX servers
      2.  
        Verifying that all processes are running on Windows servers
    3.  
      Troubleshooting installation problems
    4.  
      Troubleshooting configuration problems
    5.  
      Device configuration problem resolution
    6.  
      Testing the master server and clients
    7.  
      Testing the media server and clients
    8.  
      Resolving network communication problems with UNIX clients
    9.  
      Resolving network communication problems with Windows clients
    10.  
      About troubleshooting networks and host names
    11. Verifying host name and service entries in NetBackup
      1.  
        Example of host name and service entries on UNIX master server and client
      2.  
        Example of host name and service entries on UNIX master server and media server
      3.  
        Example of host name and service entries on UNIX PC clients
      4.  
        Example of host name and service entries on UNIX server that connects to multiple networks
    12.  
      About the bpclntcmd utility
    13.  
      Using the Host Properties window to access configuration settings
    14.  
      Resolving full disk problems
    15. Frozen media troubleshooting considerations
      1.  
        Logs for troubleshooting frozen media
      2.  
        About the conditions that cause media to freeze
    16. Troubleshooting problems with the NetBackup web services
      1.  
        Viewing NetBackup web services logs
    17.  
      Troubleshooting problems with the NetBackup web server certificate
    18. Resolving PBX problems
      1.  
        Checking PBX installation
      2.  
        Checking that PBX is running
      3.  
        Checking that PBX is set correctly
      4.  
        Accessing the PBX logs
      5.  
        Troubleshooting PBX security
      6.  
        Determining if the PBX daemon or service is available
    19. About troubleshooting Auto Image Replication
      1.  
        Troubleshooting Auto Image Replication
      2.  
        About troubleshooting automatic import jobs
    20.  
      Troubleshooting network interface card performance
    21.  
      About SERVER entries in the bp.conf file
    22.  
      About unavailable storage unit problems
    23.  
      Resolving a NetBackup Administration operations failure on Windows
    24.  
      Resolving garbled text displayed in NetBackup Administration Console on a UNIX computer
  3. Using NetBackup utilities
    1.  
      About NetBackup troubleshooting utilities
    2.  
      About the analysis utilities for NetBackup debug logs
    3.  
      About network troubleshooting utilities
    4. About the NetBackup support utility (nbsu)
      1.  
        Output from the NetBackup support utility (nbsu)
      2.  
        Status code information gathered by the NetBackup support utility (nbsu)
      3.  
        Example of a progress display for the NetBackup support utility (nbsu)
    5. About the NetBackup consistency check utility (NBCC)
      1.  
        Output from the NetBackup consistency check utility (NBCC)
      2.  
        Example of an NBCC progress display
    6.  
      About the NetBackup consistency check repair (NBCCR) utility
    7.  
      About the nbcplogs utility
    8. About the robotic test utilities
      1.  
        Robotic tests on UNIX
      2.  
        Robotic tests on Windows
  4. Disaster recovery
    1.  
      About disaster recovery
    2.  
      Recommended backup practices
    3. About disk recovery procedures for UNIX and Linux
      1. About recovering the master server disk for UNIX and Linux
        1.  
          Recovering the master server when root is intact
        2.  
          Recovering the master server when the root partition is lost
      2.  
        About recovering the NetBackup media server disk for UNIX
      3.  
        Recovering the system disk on a UNIX client workstation
    4. About clustered NetBackup server recovery for UNIX and Linux
      1.  
        Replacing a failed node on a UNIX or Linux cluster
      2.  
        Recovering the entire UNIX or Linux cluster
    5. About disk recovery procedures for Windows
      1. About recovering the master server disk for Windows
        1.  
          Recovering the master server with Windows intact
        2.  
          Recovering the master server and Windows
      2.  
        About recovering the NetBackup media server disk for Windows
      3.  
        Recovering a Windows client disk
    6. About clustered NetBackup server recovery for Windows
      1.  
        Replacing a failed node on a Windows VCS cluster
      2.  
        Recovering the shared disk on a Windows VCS cluster
      3.  
        Recovering the entire Windows VCS cluster
    7. About recovering the NetBackup catalog
      1.  
        About NetBackup catalog recovery on Windows computers
      2.  
        About NetBackup catalog recovery from disk devices
      3.  
        About NetBackup catalog recovery and symbolic links
      4. About NetBackup catalog recovery and OpsCenter
        1.  
          Specifying the NetBackup job ID number after a catalog recovery
      5.  
        NetBackup disaster recovery email example
      6. About recovering the entire NetBackup catalog
        1.  
          Recovering the entire NetBackup catalog using the Catalog Recovery Wizard
        2.  
          Recovering the entire NetBackup catalog using bprecover -wizard
      7. About recovering the NetBackup catalog image files
        1.  
          Recovering the NetBackup catalog image files using the Catalog Recovery Wizard
        2.  
          Recovering the NetBackup catalog image files using bprecover -wizard
      8. About recovering the NetBackup relational database
        1.  
          Recovering NetBackup relational database files from a backup
        2.  
          Recovering the NetBackup relational database files from staging
        3.  
          About processing the relational database in staging
      9.  
        Recovering the NetBackup catalog when NetBackup Access Control is configured
      10.  
        Recovering the NetBackup catalog from a nonprimary copy of a catalog backup
      11.  
        Recovering the NetBackup catalog without the disaster recovery file
      12.  
        Recovering a NetBackup user-directed online catalog backup from the command line
      13.  
        Restoring files from a NetBackup online catalog backup
      14.  
        Unfreezing the NetBackup online catalog recovery media

Recovering the entire NetBackup catalog using bprecover -wizard

The bprecover -wizard command is an alternative to using the NetBackup Administration Console wizard. You must have root (administrative) privileges to perform this procedure.

The relational database transaction log is not applied during full catalog recovery.

You must have root (administrative) privileges to perform these procedures.

You must be logged on to the master server on which you want to recover the catalog.

Note:

During the catalog recovery process, services may be shut down and restarted. If NetBackup is configured as a highly available application (cluster or global cluster), freeze the cluster before starting the recovery process to prevent a failover. Then unfreeze the cluster after the recovery process is complete.

Note:

Full catalog recovery restores the device and the media configuration information in the catalog backup. If you must configure storage devices during the recovery, Veritas recommends that you recover only the NetBackup image files.

See About recovering the NetBackup catalog image files.

Warning:

Do not run any client backups before you recover the NetBackup catalog.

To recover the entire catalog by using bprecover -wizard

  1. If recovering the catalog to a new NetBackup installation, such as at a disaster recovery site, do the following:

    • Install NetBackup.

    • Configure the devices that are required for the recovery.

    • Add the media that are required for the recovery to the devices.

  2. Start NetBackup.

    The following are the commands to start NetBackup:

    • UNIX and Linux:

      /usr/openv/netbackup/bin/bp.start_all

    • Windows:

      install_path\NetBackup\bin\bpup.exe

  3. Start the bprecover wizard by entering the following command:

    • UNIX and Linux:

      /usr/openv/netBbckup/bin/admincmd/bprecover -wizard

    • Windows:

      install_path\Veritas\NetBackup\bin\admincmd\bprecover.exe -wizard

    The following is displayed:
    Welcome to the NetBackup Catalog Recovery Wizard! 
    
    Please make sure the devices and media that contain catalog 
    disaster recovery data are available
    Are you ready to continue?(Y/N)
  4. Enter Y to continue. The following prompt appears:

    Please specify the full pathname to the catalog disaster recovery file:

  5. Enter the fully qualified pathname to the disaster recovery file for the backup that you want to restore. For example:

    /mnt/hdd2/netbackup/dr-file/Backup-Catalog_1318222845_FULL

    If the most recent catalog backup was an incremental backup, use the disaster recovery file from the incremental backup. (There is no need to first restore the full backup and then follow with the incremental backup.) Alternately, you can recover from earlier version of the catalog.

    If the pathname is to a valid DR file, a message similar to the following is displayed:

    vm2.example.com_1318222845
    All media resources were located
    Do you want to recover the entire NetBackup catalog? (Y/N)

    If the DR file or the pathname is not valid, the command-line wizard exits.

  6. Enter Y to continue. The following is displayed:

    Do you want to startup the NetBackup relational database (NBDB) after the recovery?(Y/N)

    The image file is restored to the proper image directory and the NetBackup relational databases (NBDB and optionally BMRDB) are restored and recovered.

  7. Enter Y or N to continue.

    The following is displayed while the restore is in progress:

    Catalog recovery is in progress. Please wait...
    
    Beginning recovery of NBDB.  Please wait...
    Completed successful recovery of NBDB on vm2.example.com
    INF - Catalog recovery has completed.
    
    WRN - NetBackup will not run scheduled backup jobs until NetBackup 
    is restarted.
    
    For more information, please review the log file:
    /usr/openv/netbackup/logs/user_ops/root/logs/Recover1318344410.log

    When the recovery job is finished, each image file is restored to the proper image directory, and the NetBackup relational databases (NBDB and optionally BMRDB) have been restored and recovered.

  8. Before you continue, be aware of the following points:

    • If you recovered the catalog from removable media, NetBackup freezes the catalog media.

    • Before you restart NetBackup, Veritas recommends that you freeze the media that contains the backups more recent than the date of the catalog from which you recovered.

    • NetBackup does not run scheduled backup jobs until you stop and then restart NetBackup.

      You can submit backup jobs manually before you stop and restart NetBackup. However, if you do not freeze the media that contains the backups more recent than the date of the catalog from which you recovered, NetBackup may overwrite that media.

    • Because this operation is a partial recovery, you must recover the relational database portion of the catalog.

  9. Stop and restart NetBackup.

    The following are the commands to stop and restart NetBackup:

    • On UNIX and Linux:

      /usr/openv/netbackup/bin/bp.kill_all
      /usr/openv/netbackup/bin/bp.start_all
    • On Windows:

      install_path\NetBackup\bin\bpdown
      install_path\NetBackup\bin\bpup
  10. If the catalog recovery is part of a server recovery procedure, complete the remaining steps in the appropriate recovery procedure.

    This procedure can include the following tasks:

    • Importing the backups from the backup media into the catalog

    • Write protecting the media

    • Ejecting the media and setting it aside

    • Freezing the media