Education Support and Frequently Asked Questions

Have a question about Veritas Training and Certification?

Getting Help

Who do I contact for login, password, or other types of user-account questions?

For login/password help or miscellaneous questions, contact our Veritas Education Services helpdesk team at education.system@veritas.com.

 

Who do I contact for class registration, class scheduling, or cancellation questions?

View the frequently-asked questions and answers on this page. If you cannot find an answer to your question, or if you need more information, contact your regional Veritas Education representative:

Accessing the Veritas Learning Portal

What is the Veritas Learning Portal?

The Veritas Learning Portal is the learning management system that you will use to browse our course catalog, view class schedules, and register for training. After you attend a training course, you will access the system to view class completion transcripts, print certificates of completion, and track further registrations and completions.

If this is your first time using the Veritas Learning Portal, please visit our Register for a Class page and view our Getting Started guides. Click Sign In at the top of the catalog page to sign in or to create a new account. You will need to sign in to view class schedules, to see local currency pricing, and to register for a class.

Veritas employees and Veritas Partners must follow special instructions for creating a new user account:

  • Veritas employees should NOT use the Sign Up feature to create a new user account. Veritas employees should use the Veritas Single Sign-On (SSO) portal for LearnCentral.
  • Veritas Partners should follow instructions posted on the Partner Instructor-Led Training page in PartnerNet to create a new user account to ensure that partner discounts apply to training registrations.
How do I sign up to access Veritas Education Services offerings through the Veritas Learning Portal?

To create a new user account, go to the Veritas Learning Portal and click Sign In at the top of the page. At the login page, click Sign Up, and complete the registration form. The account requires up to 24-48 hours for approval, at which time you will receive a registration confirmation email. To activate your account, click the link in the email. When you log in, you are prompted to set the password.

Veritas employees and Veritas Partners must follow special instructions for creating a new user account:

  • Veritas employees should NOT use the Sign Up feature to create a new user account. Veritas employees should use the Veritas Single Sign-On (SSO) portal for LearnCentral.
  • Veritas Partners should follow instructions posted on the Partner Instructor-Led Training page in PartnerNet to create a new user account to ensure that partner discounts apply to training registrations.

Enrollment and Registration

How do I enroll for courses?
  • Access the Veritas Learning Portal to browse for courses, view class schedules, and register to enroll for a course. You will receive an enrollment confirmation notification once you are enrolled.
  • For private or onsite events, contact your Veritas Education representative or Veritas Authorized Training Partner to plan for a course to be delivered at your location.
  • Veritas employees and Veritas Partners must follow special instructions for creating their user accounts in the Veritas Learning Portal before registering for classes. See instructions above in the “Accessing the Veritas Learning Portal” section.
I did not receive my enrollment confirmation. Who do I contact?

Access the Veritas Learning Portal, sign in, and check your messages in the Message Center within the portal (envelope icon at the top of the main window). If you have any questions, contact your regional Veritas Education representative:

How do I know what time my class will run each day?

For scheduled classes, the start times will be communicated in your enrollment confirmation notification.

 

What access will I have to course materials after the course is completed?
  • For any virtual instructor-led course, you may download your course training guide PDFs (“eBooks”) and keep them for reference after the class is completed. Distribution of course training guide PDFs to individuals who did not attend the class is strictly prohibited.
  • Virtual instructor-led classes are NOT recorded, so you will not have access to these training sessions after the class ends.
  • Lab environments are accessible for six months following a scheduled class. We monitor the usage of our labs and remind you that lab access is strictly limited to the student who attended the class.

 

How do I print out my certificate of course completion?

Access the Veritas Learning Portal, sign in, and click "Transcript & Certificates" from the main page, or select the “Me” tab and click "Completed Learning". For any completed course, you can click “Print Certificate” to print a copy of your certificate of completion.

Rescheduling or Canceling Registration

How do I cancel or reschedule a course?

Contact your regional Veritas Education Representative to cancel or reschedule a course:

Please note the following about enrollment cancellations:

  • In order to reschedule your course, or cancel your course and receive a full refund, changes to your order must be received in writing and sent to Veritas Education at least 10 business days prior to the course start date. Any cancellations made after the 10 business day window may result in charges.
  • Online, self-paced courses, such as the Veritas Learning Lab, cannot be cancelled or refunded once the student has started the course.
  • Veritas will not honor refund requests after 12 months from the date of purchase.
  • Veritas reserves the right to reschedule or cancel a course due to low enrollment or if necessitated by other circumstances, Veritas will notify you via email at least 10 business days prior to the course start date. Once notified you may reschedule or receive a full credit. Veritas shall not be liable for non-refundable travel arrangements if a course is rescheduled/cancelled.

Training Methods

Onsite Instructor-Led Training (ILT)

Onsite ILT is an in-person, scheduled training class led by an instructor that is available for a large number of students. Learn more.

What is Virtual Instructor-Led Training (VILT)?

VILT is an online learning environment that recreates the traditional classroom learning experience with live, interactive sessions with a Veritas or Veritas Authorized Training Partner instructor, hands-on labs, and expert mentoring. VILT includes scheduled lectures that take place at specific times, but you attend these lectures virtually via webcast. Learn more.

What is the Veritas Learning Lab?

The Veritas Learning Lab platform gives you access to a set of real-world, hands-on lab activities on the product of your choice. These lab activities were developed by Veritas product experts and are the same lab activities that you would receive in a formal training class. The lab activities provide guided, step-by-step instructions and are modularized, so that you can focus on the activities that are most important to you. You receive six months of access time to the Veritas Learning Lab of your choice. This means that you can work through the lab activities on your own time, around your busy schedule, and the labs are accessible from anywhere that you have an internet connection.

What are the technical requirements for a VILT or Veritas Learning Lab course?

Test your virtual classroom and lab access from the location and computer you will be using for the upcoming training.

  1. For VILT classes only, test a meeting on your device. See the WebEx System Requirements for details on virtual classroom requirements.
  2. For both VILT and Veritas Learning Lab courses, test a sample virtual lab on your device.

Payment Methods

Training Units

Veritas Education Training Units are valid for a 12 month period from the date of purchase and can be redeemed for Veritas Education Services offerings including Onsite Instructor-Led Training (ILT), Virtual Instructor-Led Training (VILT), Veritas Learning Lab, and certification exams. Learn more.

Veritas Partners

How do I find training for Veritas Partners?

Log into PartnerNet to view training for Partners. Here you will also see eLearning courses that are organized into learning paths that prepare you to successfully complete the Veritas credentials.

How does my company become a Veritas Authorized Training Partner?

Contact us for more information and to apply for partnership.

Certification Program

What certifications are currently available and where can I find the requirements for each certification?

Veritas offers Veritas Certified Specialist (VCS) and Veritas Certified Professional (VCP) certifications covering several different products and solutions by product versions. Certification requirements, sample exams, exam objectives, recommended training, and registration are available for each certification and corresponding exam. See the list of currently available certifications.  

What is the benefit of becoming Veritas Certified?

Veritas Certified candidates and their companies have the ability to gain industry recognition, competitive differentiation, greater productivity & results, increased user community satisfaction, and a tangible measure of their education investment. Learn more about certification benefits.

Does Veritas Certification count toward Partner Program requirements and benefits?

Yes, certification does count toward Veritas Partner Program requirements. 

How and where are the exams administered?

The exams are computer-based and delivered only at Pearson VUE testing centers.

How do I register and pay for a Veritas Certification exam and what is the cost?

To register for a Veritas Certification exam, you must have a Veritas CertTracker account. View the step-by-step instructions to create a Veritas CertTracker account and register for an exam.

Exam fees are payable by credit card or by voucher. View the step-by-step instructions on how to purchase exam vouchers.

The cost is $225 USD per exam, or your country’s currency equivalent. Veritas reserves the right to change exam fees at any time. Always check the delivery vendor’s website to verify exams costs, schedules, and locations.

NOTE: Pearson VUE does not accept credit card payments in the following countries: Afghanistan, Bangladesh, Benin, Cameroon, Gambia, Ghana, Lebanon, Nigeria, Pakistan, Senegal, Tanzania, Togo, and Uganda.

  • Candidates in these countries may arrange for payment directly with the Test Center where they plan to test or purchase a voucher and pay by bank transfer. 
  • Since Pearson delivers Veritas exams via the third party channel, each Test Center establishes their own guidelines surrounding the payment methods they will accept. Most centers in these countries are prepared to assist these candidates to overcome this restriction.
What is the CertTracker account used for?

Your CertTracker account is used for registering for exams and keeping track of all of your Veritas Certification exams and certification statuses.

Candidates are responsible for updating their personal information in the tracking system to ensure receipt of official correspondence.

You can verify your credentials to any email address by logging in to CertTracker and selecting the “Publish Credentials” option. Although we provide electronic certificates and the ability for a successful candidate to print a copy of that certificate, we stress that the only true verification of certification credentials comes from a certified individual securely publishing their credential directly to the interested party (i.e., manager, recruiter) through this method. 

How will I be notified that I have passed an exam?

Pearson VUE provides you with instant results at the completion of your exam. A score report will be printed and given to you before you leave the testing center. Candidates are also able to view exam progress by logging into CertTracker

When and how do I receive a certificate stating that I am Veritas Certified, and what will I receive?

Once Veritas has received your exam results, you will receive an email notification that your certificate is ready for download in CertTracker. Once you have logged in to CertTracker, click on "Printable Documents" to download or print your certificate. Please disable your browser's Pop-Up Blocker before viewing, downloading, or printing the certificate and then click on "Print Now". Your certificate will open in a new window.

Paper copies of certificates are not mailed out.

How long is a Veritas certification designation valid? When do certifications expire?

Veritas Certified Specialist certifications have no expiration date. When certification verification is required, Veritas will identify the product version, thus distinguishing between those who have upgraded certifications and those who haven’t. Veritas highly recommends recertification to remain current with Veritas technology and trends. View the listing of current Veritas Certified Specialist exams.

If I do not pass an exam, can I find out which questions I got wrong?

No. Veritas maintains this policy to ensure security over the exam questions. 

How many times can I take an exam, is there a waiting period, and is there a cost to retake an exam?

If you do not pass an exam on your first attempt, you must wait at least 3 days (72 hours) before a second attempt. If you do not pass an exam on your second attempt, then you must wait at least 2 weeks (14 days) between each additional attempt. There is no discount for additional attempts.

How can I find out which topics are included in each exam, and are there practice exams available?

Certification requirements, exam topics, and recommended training is available for each certification exam. Sample exams are also available. Each sample exam consists of multiple-choice items. For more information on specific certifications, please see the Certification exam details.

Is training required in order to become Veritas Certified?

Veritas strongly recommends taking specific courses prior to attempting a certification exam. These courses are not required and are available for those who do not meet the minimum level of competence as tested by the exam. Veritas also recommends a minimum of 6 months experience using the referenced product(s) before attempting an exam.

Are the exams based on current Veritas product versions and how do I know which software release an exam covers?

Exams are developed for the current version of the Veritas product release at the time of development and are named accordingly. Exams may be updated after significant new versions are released, however, new exams may not always correspond to the software release schedule. 

How are passing scores established?

Although it is intuitive to think that an appropriate passing score for an examination should be 70 or 75 percent correct based on personal experiences taking classroom tests, these arbitrary values may not reflect the performance level expected of the “minimally qualified candidate” given the difficulty of the test. For example, if the examination is very easy, a passing score of 70 may be too low. However, if the examination is very difficult, this same value may be too high. 

Beta testing gives us a measurement of how difficult the exam questions are, as well as the overall difficulty of each individual exam. As a result, final passing scores vary for each exam.

In order to ensure the value of the Veritas Certification program, Veritas routinely updates exams with new questions. In these cases the passing percentage could change per exam from time to time as these unannounced updates occur.

When will certification exams retire?

Many of the Veritas Certification exams will be replaced by a newer product version of the exam as technology and trends continue to evolve. Legacy exams may be phased out from our website after a newer version of the exam is released. Legacy exams published with Pearson VUE may still be available on their website, as Veritas recognizes that legacy product versions will continue to hold their value in the marketplace as long as there is a demand from the industry.

For Regional Support

If you have any problems registering for a course or have any questions, please contact a Regional Veritas Education representative:

North America, Latin America, Caribbean

Asia Pacific, Japan

Europe, Middle East, Africa