Veritas NetBackup™ Troubleshooting Guide
- Troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting vnetd proxy connections
- Troubleshooting security certificate revocation
- Verifying host name and service entries in NetBackup
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- About troubleshooting Auto Image Replication
- Using NetBackup utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the robotic test utilities
- Disaster recovery
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- About recovering the NetBackup catalog
- About NetBackup catalog recovery and OpsCenter
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
NetBackup job fails because of unavailable resource
A problem with a certificate or CRL may appear as an unavailable resource. For example, the job details may show that a storage server is down or unavailable. A job may run for an extended period of time before it times out.
The security certificate of the media server that backs up or restores the client is revoked. Or for disk-based storage, the certificate of the storage server may be revoked.
Determine the state of the security certificate on the client and the media server or the storage server.
Depending on which host has the revoked certificate, do one of the following:
If the revoked host is a client, remove it from the backup policy or deactivate the policy.
If the revoked host is the media server or a storage server, deactivate it. (You can ignore "NetBackup version" errors when you deactivate the host.)
If possible, change the storage unit to use a different media server or storage server.
Investigate the revoked host to determine the security issue and then resolve the issue.
If an external CA-signed certificate is used, refer to the external certificate section.
See Troubleshooting issues with external CA-signed certificate revocation.
If a NetBackup CA-signed host certificate is revoked, resolve the security issue and then reissue the certificate. Certificate reissue is documented in the NetBackup Security and Encryption Guide.
After you return the revoked host to service, revert any policy changes you made to prevent jobs for the client or reactivate the media server.