Veritas NetBackup™ Troubleshooting Guide
- Troubleshooting procedures
- Troubleshooting NetBackup problems
- Troubleshooting vnetd proxy connections
- Troubleshooting security certificate revocation
- Verifying host name and service entries in NetBackup
- Frozen media troubleshooting considerations
- Troubleshooting problems with the NetBackup web services
- Resolving PBX problems
- Troubleshooting problems with validation of the remote host
- About troubleshooting Auto Image Replication
- Using NetBackup utilities
- About the NetBackup support utility (nbsu)
- About the NetBackup consistency check utility (NBCC)
- About the robotic test utilities
- Disaster recovery
- About disk recovery procedures for UNIX and Linux
- About clustered NetBackup server recovery for UNIX and Linux
- About disk recovery procedures for Windows
- About clustered NetBackup server recovery for Windows
- About recovering the NetBackup catalog
- About NetBackup catalog recovery and OpsCenter
- About recovering the entire NetBackup catalog
- About recovering the NetBackup catalog image files
- About recovering the NetBackup relational database
About troubleshooting networks and host names
In a configuration with multiple networks and clients with more than one host name, NetBackup administrators must configure the policy entries carefully. They must consider the network configuration (physical, host names and aliases, NIS/DNS, routing tables, and so on). If administrators want to direct backup and restore data across specific network paths, they especially need to consider these things.
For a backup, NetBackup connects to the host name as configured in the policy. The operating system's network code resolves this name and sends the connection across the network path that the system routing tables define. The bp.conf file is not a factor making this decision.
For restores from the client, the client connects to the master server. For example, on a UNIX computer, the master server is the first one named in the /usr/openv/netbackup/bp.conf file. On a Windows computer, the master server is specified on the drop-down of the Specify NetBackup Machines and Policy Type dialog box. To open this dialog, start the NetBackup Backup, Archive, and Restore interface and click on the File menu. The client's network code that maps the server name to an IP address determines the network path to the server.
Upon receipt of the connection, the server determines the client's configured name from the peer name of its connection to the server.
The peer name is derived from the IP address of the connection. This means that the address must translate into a host name (using the gethostbyaddr() network routine). This name is visible in the bprd debug log when a connection is made as in the line:
Connection from host peername ipaddress ...
The client's configured name is then derived from the peer name by querying the bpdbm process on UNIX computers. On Windows computers, you must query the NetBackup Database Manager service.
The bpdbm process compares the peer name to a list of client names that are generated from the following:
All clients for which a backup has been attempted
All clients in all policies
The comparison is first a string comparison. The comparison is verified by comparing host names and the aliases that are retrieved by using the network function gethostbyname().
If none of the comparisons succeed, a more brute force method is used, which compares all names and aliases using gethostbyname().
The configured name is the first comparison that succeeds. Note that other comparisons might also have succeeded if aliases or other "network names" are configured.
If the comparison fails, the client's host name as returned by the gethostname() function on the client is used as the configured name. An example of a failed comparison: the client changes its host name but its new host name is not yet reflected in any policies.
These comparisons are recorded in the bpdbm debug log if VERBOSE is set. You can determine a client's configured name by using the bpclntcmd command on the client. For example:
# /usr/openv/netbackup/bin/bpclntcmd -pn (UNIX)
# install_path\NetBackup\bin\bpclntcmd -pn (Windows)
expecting response from server wind.abc.me.com danr.abc.me.com danr 184.108.40.206 4823
Where the first output line identifies the server to which the request is directed. The second output line is the server's response in the following order:
Peer name of the connection to the server
Configured name of the client
IP address of the connection to the server
Port number that is used in the connection
When the client connects to the server, it sends the following three names to the server:
The browse client name is used to identify the client files to list or restore from. The user on the client can modify this name to restore files from another client. For example, on a Windows client, the user can change the client name by using the Backup, Archive, and Restore interface. (See the NetBackup online Help for instructions). For this change to work, however, the administrator must also have made a corresponding change on the server.
See the NetBackup Administrator's Guide, Volume I.
The requesting client is the value from the gethostname() function on the client.
The destination client name is a factor only if an administrator pushes a restore to a client from a server. For a user restore, the destination client and the requesting client are the same. For an administrator restore, the administrator can specify a different name for the destination client.
By the time these names appear in the bprd debug log, the requesting client name has been translated into the client's configured name.
The name that used to connect back to the client to complete the restore is either the client's peer name or its configured name. The type of restore request (for example, from root on a server, from a client, to a different client, and so on) influences this action.
When you modify client names in NetBackup policies to accommodate specific network paths, the administrator needs to consider:
The client name as configured on the client. For example, on UNIX the client name is CLIENT_NAME in the client's bp.conf file. On a Windows client, it is on the General tab of the NetBackup Client Properties dialog box. To open this dialog box, select from the File menu in the Backup, Archive, and Restore interface.
The client as currently named in the policy configuration.
The client backup and archive images that already exist as recorded in the images directory on the master server. On a UNIX server, the images directory is /usr/openv/netbackup/db/images. On a Windows NetBackup server, the images directory is install_path\NetBackup\db\images.
Any of these client names can require manual modification by the administrator if the following: a client has multiple network connections to the server and restores from the client fail due to a connection-related problem.
On UNIX, the public domain program traceroute (not included with NetBackup) often can provide valuable information about a network's configuration. Some system vendors include this program with their systems. For Windows, use the tracert command.
The master server may be unable to reply to client requests, if the Domain Name Services (DNS) are used and the following is true: The name that the client obtains through its gethostname() library (UNIX) or gethostbyname() network (Windows) function is unknown to the DNS on the master server. The client and the server configurations can determine if this situation exists. gethostname() or gethostbyname()on the client may return an unqualified host name that the DNS on the master server cannot resolve.
Although you can reconfigure the client or the master server DNS hosts file, this solution is not always desirable. For this reason, NetBackup provides a special file on the master server. This file is as follows:
You can create and edit this file to force the desired translation of NetBackup client host names.
Each line in the host.xlate file has three elements: a numeric key and two host names. Each line is left justified, and a space character separates each element of the line.
key hostname_from_client client_as_known_by_server
The following describes the preceding variables:
key is a numeric value used by NetBackup to specify the cases where the translation is to be done. Currently this value must always be 0, which indicates a configured name translation.
hostname_from_client is the value to translate. This value must correspond to the name that the client's gethostname() function obtains and sends to the server in the request.
client_as_known_by_server is the name to substitute for hostname_from_client when the client responds to requests. This name must be the name that is configured in the NetBackup configuration on the master server. It must also be known to the master server's network services.
This following is an example:
0 danr danr.eng.aaa.com
When the master server receives a request for a configured client name (numeric key 0), the name
danr always replaces the name
danr.eng.aaa.com. The problem is resolved, assuming the following:
The client's gethostname() function returns
The master server's network services gethostbyname() function did not recognize the name
The client was configured and named in the NetBackup configuration as danr.eng.aaa.com and this name is also known to network services on the master server.