Enterprise Vault™ Classification using the Microsoft File Classification Infrastructure
- About this guide
- Getting started
- How Enterprise Vault caches the items that it submits for classification
- Setting up the classification properties
- Configuring your classification rules
- Defining and applying classification policies
- Running classification in test mode
- Publishing classification properties and rules across your site
- Using classification with smart partitions
- Appendix A. Enterprise Vault properties for use in classification rules
- Appendix B. PowerShell cmdlets for use with classification
- Appendix C. Monitoring and troubleshooting
Table: Potential classification issues
Enterprise Vault fails to classify items.
Ensure all of the following:
In addition, check the Application event log. If the File Server Resource Manager returns an error when it evaluates a classification rule, an Error event may provide an explanation. For example, event 41620 may indicate an invalid Veritas Information Classifier rule.
You may also want to examine the files in the classification cache folder.
Items are not classified as you expect.
Try the following:
Classification operates in test mode only.
You have associated one or more classification policies with one or more retention plans, but Enterprise Vault cannot detect a valid license for the retention feature.
Timeouts occur during classification.
In Windows Server 2012 R2, the File Classification Infrastructure has a default timeout of 10 minutes. If a rule is particularly complex, this timeout is reached and Error event 12351 is logged in the Application event log. Enterprise Vault makes four more attempts to classify the item and then records Error event 29075 in the Veritas Enterprise Vault event log ("Failed to classify item content").
To resolve this issue, simplify the rules that are responsible for the timeouts.
Timeouts do not occur in Windows Server 2012 Original Release, so classifying complex rules can theoretically take many hours to process. This can affect system performance because the process is CPU-intensive. For this reason we recommend that you run Windows Server 2012 R2 on all Enterprise Vault servers.