Veritas NetBackup™ Self Service Configuration Guide

Last Published:
Product(s): NetBackup (8.2)
  1. Licensing
    1.  
      Applying the full License
  2. Configuring a Self Service solution
    1.  
      About configuring a Self Service solution
    2.  
      Self Service scheduled backup
    3.  
      Configuration checklist
  3. Configuring a NetBackup master server
    1.  
      About configuring the NetBackup master server
    2.  
      Enabling communication with a Windows NetBackup master server
    3.  
      Enabling communication with a UNIX NetBackup master server
    4.  
      Enabling communication with a NetBackup appliance
    5.  
      Enabling communication with a NetBackup master server using the REST API
    6.  
      Creating NetBackup Template Policies
  4. Configuring Self Service
    1.  
      About Self Service configuration
    2.  
      Configuring backup servers
    3.  
      Configuring protection
    4.  
      Configuring the Backup Now form
    5.  
      Configuring tenants
    6.  
      Access rights
    7.  
      Registering computers
    8. Configuring the home page
      1.  
        Home page integration settings
  5. Customizing Self Service
    1.  
      Language settings
    2.  
      Creating or customizing a request form
    3.  
      Themes
    4.  
      Notices
  6. User authentication methods
    1.  
      About user authentication methods
    2.  
      Forms based authentication
    3.  
      Windows Authentication
    4.  
      Active Directory Import
    5.  
      Configuring Self Service to use Federated Single Sign-On
  7. Troubleshooting
    1.  
      About troubleshooting
    2.  
      Where to find troubleshooting information
    3.  
      Impersonation of a tenant user
    4.  
      Issues with Remote PowerShell to Windows master servers
  8. Appendix A. NetBackup policy types
    1.  
      List of NetBackup policy types
  9. Appendix B. Dashboard traffic light status and usage
    1.  
      About dashboard traffic light status and usage
    2.  
      Assets with a protection type
    3.  
      Assets without a Protection Type
    4.  
      Usage and Charging
  10. Appendix C. Synchronizing data from NetBackup
    1.  
      About synchronizing data from NetBackup
  11. Appendix D. NetBackup Self Service data caching process
    1.  
      About NetBackup Self Service data caching process
    2.  
      NetBackup Data Synchronization
    3.  
      Backup Now
    4.  
      Protect
    5.  
      Unprotect
  12. Appendix E. Integration settings
    1.  
      About integration settings
    2.  
      NetBackup Adapter
    3.  
      NetBackup Adapter Usage
    4.  
      NetBackup Adapter Access Rights
    5.  
      Action Request Types
    6.  
      vCloud Director import
  13. Appendix F. REST API
    1.  
      About the REST API
  14. Appendix G. Glossary
    1.  
      Glossary

Where to find troubleshooting information

Check Connectivity

On the Backup Servers tab the Check Connectivity icon tests the connection to each master server in the system. Any failures show as a red cross which can be clicked to show error information.

Request Workflow

Some actions in Self Service create a request in the system. From the Requests icon on the top menu you can find the request which can be a good source of troubleshooting information:

Table: Request Summary information

Milestone name

Details

Fulfillment milestone

Any failed steps are red and have errors against them.

Request milestone (Audit)

Will show progress against the action and can also provide the NetBackup Job Id.

Self Service Error Log

Found in Admin > Support > Error Log

Errors can contain a System Reference which can be used to tie it back to a specific Request, and hence an Action.

If trying to locate failed NetBackup commands, performing a search for the text /bin or \bin can be helpful.

Additional activity reporting

An additional source of activity reporting can be found in the Support category of the Admin home page. This category includes access to Integration Logs, Audit Logs, and Email Logs, as well as a Task Queue and Email Queue. The Task Queue is a particularly useful source of information. The different tabs show the different states of Task Queue activity. The History tab can be filtered to show the tasks that have Completed With Errors. Tasks with errors are highlighted red.

NetBackup Command-Line Errors

Self Service works by running NetBackup Commands on the command line of the master server. If there is a problem running a command, it is included in the error in Self Service. Locating these errors is very helpful. Once you have an error with a NetBackup Command line, you can copy the command and try running it manually on the master server. This technique is useful for troubleshooting.

Errored Jobs in NetBackup Console

Check for any errors on the NetBackup Activity Monitor especially against Job Ids that are identified.

Checking Template Policies

Template Policies must be configured in certain ways to function correctly. When you check policy templates, refer to the Protection page in Admin. Make sure that the Template meets all the criteria that are displayed when you select the green tick that corresponds with its protection level.

Problem assets

An amber or a red cog in the Assets page highlights the problem assets.

  • A red cog indicates that a synchronization or an activity failure error has occurred previously.

  • An amber cog indicates that a synchronization or an activity failure error has occurred previously but that an activity is currently in progress.

From the details pop-up select the Details tab which provides you with the last error and the stack trace.

Synchronization Errors

Can be viewed as an MSP admin user in computer detail pop-up.

Details incorrect for asset

In the case that image or protection details don't seem correct for an asset, run Refresh NetBackup Data for the asset.

Tracing

Tracing can be configured to analyze problems on a more detailed level. This method is a more advanced troubleshooting method. Do not attempt this method without the assistance of support. See the ReadMe.txt in Services Site\Logs and Panels Site\Logs.