Veritas NetBackup™ Appliance Security Guide
- About the NetBackup appliance Security Guide
- User authentication
- About user authentication on the NetBackup appliance
- About configuring user authentication
- About user name and password specifications
- User authorization
- Intrusion prevention and intrusion detection systems
- Log files
- Operating system security
- Data security
- Web security
- Network security
- Call Home security
- About AutoSupport
- About Call Home
- About SNMP
- Remote Management Module (RMM) I security
- STIG and FIPS conformance
- Appendix A. Security release content
The AutoSupport feature lets you register the appliance and your contact details at the Veritas support website. Veritas support uses this information to resolve any issue that you report. The information allows Veritas support to minimize downtime and provide a more proactive approach to support.
The MyAppliance portal is the unified address that you register the appliance and edit registration details.
The support infrastructure is designed to allow Veritas support to help you in the following ways:
Proactive monitoring lets Veritas support to automatically create cases, fix issues, and dispatch any appliance parts that might be at risk.
The AutoSupport infrastructure within Veritas analyzes the Call Home data from appliance. This analysis provides proactive customer support for hardware failures, reducing the need for backup administrators to initiate support cases.
With AutoSupport ability, Veritas support can begin to understand how customers configure and use their appliances, and where improvements would be most beneficial.
Send and receive status and alert notifications for the appliance.
Receive hardware and software status using Call Home.
Provide more insight into the issues and identify any issues that might further occur as a result of the existing issue.
View reports from the Call Home data to analyze patterns of hardware failure, and see usage trends. The appliance sends health data every 30 minutes.
The information that you provide for appliance registration helps Veritas support to initiate resolution of any issue that you report. However, if you want to provide additional details such as a secondary contact, phone, rack location, and so on, you can visit https://my.veritas.com.