Veritas NetBackup™ Appliance Security Guide
- About the NetBackup appliance Security Guide
- User authentication
- About user authentication on the NetBackup appliance
- About configuring user authentication
- About user name and password specifications
- User authorization
- Intrusion prevention and intrusion detection systems
- Log files
- Operating system security
- Data security
- Web security
- Network security
- Call Home security
- About AutoSupport
- About Call Home
- About SNMP
- Remote Management Module (RMM) I security
- STIG and FIPS conformance
- Appendix A. Security release content
About Call Home
Your appliance can connect with a Veritas AutoSupport server and upload hardware and software information. Veritas support uses this information to resolve any issues that you might report. The appliance uses the HTTPS protocol and uses port 443 to connect to the Veritas AutoSupport server. This feature of the appliance is referred to as Call Home. It is enabled by default.
AutoSupport uses the data that Call Home gathers to provide proactive monitoring for the appliance. If Call Home is enabled, the appliance uploads information or data to the Veritas AutoSupport server at a default interval of 24 hours.
If you determine that you have a problem with your appliance, you might want to contact Veritas support. The Technical Support engineer uses the serial number of your appliance and assesses the status from the Call Home data.
To obtain the serial number of your appliance from theNetBackup Appliance Web Console, go to the Monitor > Hardware > Health details page. To determine the serial number of your appliance using the shell menu, go to the Monitor > Hardware commands. For more information about the Monitor > Hardware commands, refer to the NetBackup Appliance Command Reference Guide.
Use the Settings > Notification page to configure Call Home from the NetBackup Appliance Web Console. Click and enter the details in the Call Home Configuration pane.
Table: What happens when Call Home is enabled or disabled describes how a failure is reported when the feature is enabled or disabled.
Table: What happens when Call Home is enabled or disabled
Call Home enabled
When a failure occurs, the following sequence of alerts occur:
Call Home disabled
No data is sent to the Veritas AutoSupport server. Your system does not report errors to Veritas to enable faster problem resolution.
The following list contains all the information that is monitored and sent to Veritas AutoSupport server for analysis.
Fibre Channel HBA
52xx Storage Shelf - Status of disk, fan, power supply, and temperature
53xx Primary Storage Shelf - Status of disk, fan, power supply, temperature, battery backup unit (BBU), controller, volume, and volume group
53xx Expansion Storage Shelf - Status of disk, fan, power supply, and temperature
NetBackup appliance software version
Appliance, storage, and hardware component serial numbers